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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8498
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I'm on vacation using my husband phone to contact you. I

Customer Question

I'm on vacation using my husband phone to contact you. I lost my connection in Zion canyon and cannot get my iPhone 5 to reactivate. I've used all my log on and password ***** but I'm stuck!!! Since this never happened before what can I do?? Can you send me my ID and a new password ?? I'm supposed to check in with work and can't do that HELP!!thank you
Submitted: 11 months ago.
Category: Mac
Expert:  Eric Ewing replied 11 months ago.

Hi! I'm Eric, a Mac expert who's been paired with you through I'm reviewing your question now, and will return w/ an answer soon!

Expert:  Eric Ewing replied 11 months ago.

Hi Bonnie! I'm very sorry to hear about the trouble you're having reactivating your iPhone. To reset your Apple ID password, you can go to:

Once you've reset your password, you should be able to reactivate your iPhone and get back to work (and, more importantly, to enjoying your vacation)!

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