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tyroneboman
tyroneboman, Mac Genius
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Experience:  Computer specialist.
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My Ipad can't sync with me earthlink email

Customer Question

My Ipad can't sync with me earthlink email
Submitted: 10 months ago.
Category: Mac
Expert:  tyroneboman replied 10 months ago.

Hi,

My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.

I am sorry to hear that you are having this issue.

Click the Settings button.

2

Click the Other option

3

Enter in your Name, Email Address, Email Password and a Description name for this Address. You can give the Description option any name you like. A common Description name is ***** ***** Email address. Click Save when you are done.

4

If your iPad is online, it will now attempt to automatically configure your Email settings. This may take a couple of minutes. If it is successful, it will take you directly to your Inbox on the iPad. If it fails you will be asked to manually enter in your EarthLink Email settings.

5

If your iPad cannot find your server settings automatically, it will ask you to enter them. Select the POP option if asked and completely fill out the Incoming and Outgoing Server sections. Make sure you use your Full Email address when completing the User Name fields. You can find out what your incoming and outgoing server settings are by visiting http://support.earthlink.net/articles/email/earthlink-server-settings-complete-list-part-1.php

Click the Save button when you are done.

6

Your iPad lists your messages under the Inbox Button. To display an Email, click the Inbox button and tap the message you want to read.

Let me know if this does not work and we can try another solution.

Please reply and let me know if you need any other assistance or if everything is good, take a moment to rate my service by choosing one of the stars at the top, then click submit.

Thank you very much!

Customer: replied 10 months ago.
I've done most of that and the pad can't connect to earthlink
Expert:  tyroneboman replied 10 months ago.

okay, what is the email address ?

Customer: replied 10 months ago.
Customer: replied 10 months ago.
this e-mail is more than 15 years old. is that a factor?
Expert:  tyroneboman replied 10 months ago.

no, that shouldn't matter. Follow these steps please>

Make sure that you can sign in to the earthlink email on your computer,

Then remove the email account from the iPad.

From the Home screen, navigate: Settings > Mail, Contacts, Calendars.

From the Accounts section, tap an email account.

Tap Delete Account.

Tap Delete Account to confirm.

Then readd the earthlink email>

Go to Settings > Mail, Contacts, Calendars. Then tap Add Account.

Click the Other option

Enter in your Name, Email Address, Email Password and a Description name for this Address. You can give the Description option any name you like. A common Description name is ***** ***** Email address. Click Save when you are done.

If your iPad is online, it will now attempt to automatically configure your Email settings. This may take a couple of minutes. If it is successful, it will take you directly to your Inbox on the iPad. If it fails you will be asked to manually enter in your EarthLink Email settings.

POP Server: pop.earthlink.net

SMTP Server: smtpauth.earthlink.net

Customer: replied 10 months ago.
The earthlink account does not show under the accounts entry
Expert:  tyroneboman replied 10 months ago.

Go to Settings > Mail, Contacts, Calendars. Then tap Add Account.

Click the Other option

Customer: replied 10 months ago.
I've done that and I get the message "Cannot connect using SSL" ??
Customer: replied 10 months ago.
Just cancel and refund my charge. I'll go to an Apple store. Thanx for trying.
Customer: replied 10 months ago.
Just cancel and refund. Thanx

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