Hi! I'm Eric, a Mac expert who's been paired with you through JustAnswer.com. I'm reviewing your question now, and will return w/ an answer soon!
Hi Steven! Assuming your account is setup as an administrator on this MacBook, please try the following:
Open a terminal window and type the following command:
sudo nvram boot-args="mbasd=1"
Enter your password ***** prompted and then reboot your computer. Is the drive working for you now?
how do i open terminal window?
On OS X, open your Applications folder, then open the Utilities folder. You will find the terminal application there.
password ***** the device? the password ***** usually use for Apple isn't working
Hi Steven: the password ***** are being prompted for should be whichever one you use to login to your computer. This may or may not be your Apple ID password.
that's what i'm trying, no luck..tried apple ID too
once i hit return and typed it in, no luck..a few times actually..
now i'm getting a password ***** with a lock symbol..it won't let me type. When I hit return I get the same lock symbol
It sounds as though your account is not setup as an Administrator on this computer. Let's see if we can find out:
Please let me know!
Nothing says 'accounts'..there's on that says 'internet accounts' but that's not it.
I don't see anything like what you're describing.
Hi Steven -- do you see an option instead for Users & Groups? If so, open that...the list of users for your computer will be listed there.
I looked under users and groups and it says i'm the administrator
Hi Steven...I'm home ill today and so don't want you to have to wait on me for an answer to this. I'm going to open this question up for some of our other experts to respond, and hopefully get you to a solution faster than I can presently.
Thanks for bearing with us. Another expert will be with you very shortly, and you'll be notified when they are.
sorry to hear that..get better and thanks for the continuity
Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
It may be best if I connect to your mac from here and work on this issue directly. Ive sent that offer to you, once accepted or rejected we can continue.
In that case, you are going to have to either edit your kext files, or edit your boot.plist file.
Both methods are discussed on two well written posts on this page.
With that being said, its an hour past the end of my shift and almost 11 pm locally. So if you need assistance carrying out those steps, Id be happy to help you tomorrow.
Hello again, I havent heard back from you for a few days.
Did you still need help with this issue?