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Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 9938
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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Can't load games on Facebook anymore. I am using either

Customer Question

Hi Can't load games on Facebook anymore. I am using either torch or safari. How do I fix this?
Submitted: 6 months ago.
Category: Mac
Expert:  Ashik replied 6 months ago.

Hi, I'm Ashik. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP

Expert:  Ashik replied 6 months ago.

What happens when you load them ? Are you getting any errors ?

Customer: replied 6 months ago.
I get error messages saying that adobe Flash player is blocked
Customer: replied 6 months ago.
It also says adobe Flash is out of date but it the redirects me to a chrome site
Expert:  Ashik replied 6 months ago.

First uninstall the old flash player completely using this utility : http://fpdownload.macromedia.com/get/flashplayer/current/support/uninstall_flash_player_osx.dmg

(Download the flash player uninstaller from the above link, open it and uninstall flash player)

After that, download and install latest version of flash player from here : https://fpdownload.adobe.com/get/flashplayer/pdc/21.0.0.242/install_flash_player_osx.dmg

Close Safari or other browsers before reinstalling flash player. After installing flash player,open Safari. Check if it is working or not.

Please let me know if that didn't work, so we can continue troubleshooting.

Customer: replied 6 months ago.
it says the first link cant be opened
Customer: replied 6 months ago.
It says no mountable file systems
Customer: replied 6 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Ashik replied 6 months ago.

It is a direct download link. When you click on it, it will download automatically. Check your downloads folder.

Customer: replied 6 months ago.
It's there but won't open
Customer: replied 6 months ago.
Error message also says plug in content won't work
Expert:  Ashik replied 6 months ago.

What version of Mac OS X are you using ?

Customer: replied 6 months ago.
I have no clue. Can you help me?
Customer: replied 6 months ago.
10.7.5
Expert:  Ashik replied 6 months ago.

Can you restart your Mac and try again ?

Customer: replied 6 months ago.
It made no difference
Expert:  Ashik replied 6 months ago.

In Finder, click on Go menu and select Downloads. This will bring Downloads folder. Do you see uninstall_flash_player_osx.dmg ?

Customer: replied 6 months ago.
but it says no mountable files
Expert:  Ashik replied 6 months ago.

Click this link --> https://fpdownload.adobe.com/get/flashplayer/pdc/21.0.0.242/install_flash_player_osx.dmg

Expert:  Ashik replied 6 months ago.

Click this link --> https://fpdownload.adobe.com/get/flashplayer/pdc/21.0.0.242/install_flash_player_osx.dmg

This time flash time installer will download. Open Downloads or can you open it ?

Expert:  Ashik replied 6 months ago.

Are you able to open the install_flash_player_osx.dmg file ?

Customer: replied 6 months ago.
Same error
Expert:  Ashik replied 6 months ago.

That is a system issue. Go to System Preferences and do you see flash player there ?

Customer: replied 6 months ago.
Where is system preferences
Expert:  Ashik replied 6 months ago.

You can find it on Apple menu.

Customer: replied 6 months ago.
Flash player is there
Expert:  Ashik replied 6 months ago.

Do you see Updates option there ?

Customer: replied 6 months ago.
No
Expert:  Ashik replied 6 months ago.

Go to Applications > Utilities folder and open Disk Utility. In Disk Utility, select your hard disk in left column (the first one in the list will be your hard disk), then Repair Permission. After that click Verify Disk and if asked to repair, click Repair Disk.

Let me know once you did that

Customer: replied 6 months ago.
OK busy doing it
Expert:  Ashik replied 6 months ago.

Let it download

Customer: replied 6 months ago.
Estimated time 55 min
Customer: replied 6 months ago.
Should I touch Base with you again tomorrow then
Expert:  Ashik replied 6 months ago.

We can continue tomorrow if you want. I will be here for a few more hours. This question will not be closed. This is not just a flash player issue. It is a system wide issue. Let the repair complete.

Customer: replied 6 months ago.
OK great...thanks
Customer: replied 6 months ago.
The time just went up so may chat later otherwise tomorrow. Letting it run. Thanks
Expert:  Ashik replied 6 months ago.

That is fine. Add a bookmark of this page or add this page to your favorites, so we can continue tomorrow.

Best Regards,

Ashik

Expert:  Ashik replied 6 months ago.

Hi there, How is it going ?

Expert:  Ashik replied 6 months ago.

I've downloaded the flash player and uploaded to a different format. You can download it from here --> https://www.dropbox.com/s/teubq4dr5foyuzq/Install%20Adobe%20Flash%20Player.zip?dl=0

Download from the above link, go to your Downloads folder and you will see Install Flash PLayer.zip folder there. Double click on it and it will extact the Install FlashPlayer file there. Open it and allow it to install. Does it work ?

Expert:  Ashik replied 5 months ago.

Just checking. Were you able to install flash player ?