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Robert, consultant
Category: Mac
Satisfied Customers: 8750
Experience:  many years in the computer consulting industry
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We are trying to start the IPad Mini and its coming up with

Customer Question

We are trying to start the IPad Mini and its coming up with Activate iPad
we are using what we think is correct from our logins
we must have forgot our original id password/login to I Cloud? we have never used?it has been ours from new and not sure what we may have done and it tells us
are you able to help
Submitted: 5 months ago.
Category: Mac
Expert:  Russell H. replied 5 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

That link to apple support's website may be slightly misspelled, but is not recognized.

Have you ever activated the iPad in question before this?

How old is the iPad in question, measured from date of original purchase?

Customer: replied 5 months ago.
Russell Hi
Yes we use the IPad every day this happened about 2 weeks ago
Jean is the original owner and been in hers from new
would be about 3 years old no problem to now I am thinking we may have entered some wrong info to Crete this problem
Expert:  Russell H. replied 5 months ago.

All right. It's not too new, then.

What is the full and exact message about 'activate iPad', please ?

Customer: replied 5 months ago.
Russell the IPad is asking to activate iPad
we enter what we think is correct and we have tried so many combination without any joy
message incorrect Apple ID or Password ***** get any further so I ask to activate helpNext
Says a password ***** ***** to activate I pad and used to set up I Cloud
In addition to giving a web site to go to for help of I don't think you can remote as I cant open to give you access to look at system mate
Expert:  Russell H. replied 5 months ago.

I'm not sure how to advise you at this point. I have Opted Out in favor of a more Apple-expert Expert.

Customer: replied 5 months ago.
Russell thanks for your thus far
Expert:  Eric Ewing replied 5 months ago.

Hello! Your iPad may have downloaded a software update. When this occurs, you are often asked to enter your Apple ID and password ***** reactivate the device.

If you have forgotten your Apple ID or password, you can reset those here:!&section=password

Once reset, you can use your new password ***** activate your device.

If you run into any trouble or have additional questions, please let me know!

Customer: replied 5 months ago.
changed Apple ID. However the device will not recognize the ID will have to take to someone local
with access to see device its hard for you to access the problem accurately
If I have no joy I will contact you again
Expert:  Robert replied 5 months ago.

have you got a computer there ? either mac or windows though the mac would be a little easier

if you can run itunes and connect the ipad with a usb cable you should be able to reset it that way.

i can give you detailed instructions

by doing it you will restore the ipad to default and lose everything on it.

It should come back if you log in with the apple id and password ***** you were using on it before.

or log in remotely to do it with you if you want to pay a little bit extra.