How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mike Your Own Question

Mike, Mac Medic
Category: Mac
Satisfied Customers: 8204
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

I have a new I Phone 6 plus # 3866886158 I can't get my

Customer Question

I have a new I Phone 6 plus #(###) ###-####
I can't get my games, FB or anything else that I've already purchased!
Submitted: 4 months ago.
Category: Mac
Expert:  Eric Ewing replied 4 months ago.

Hi Debbie! This may be a silly question, but just to confirm: are you moving up from a previous Apple device?

If so, we'll need to make sure you're signed in with the same Apple ID you were previously using. You can check how you're signed in by going to SETTINGS, then iTUNES & APP STORE. Your currently-signed-in Apple ID will be listed at the top. Is it the same one you previously used?

Thanks for answering these questions to start with. I look forward to hearing back from you!