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comp_audio
comp_audio, Mac Support Specialist
Category: Mac
Satisfied Customers: 325
Experience:  5+ years mac support experience ready to help you.
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I have apple computer and it will not come on. The Apple

Customer Question

I have apple computer and it will not come on. The Apple will come up with a little circle going round underneath the apple. Is this fixable?
Submitted: 11 months ago.
Category: Mac
Expert:  comp_audio replied 11 months ago.

Hello, lets start by resetting the SMC. To do this follow these steps...

  1. Shut down the Mac.
  2. Plug in the MagSafe or USB-C power adapter to a power source and to your Mac.
  3. Using the built-in keyboard, press Shift-Control-Option on the left side of the keyboard, then press the power button at the same time.
  4. Release all keys, then press the power button again to turn on your Mac.
Expert:  comp_audio replied 11 months ago.

Were you able to get it to come on using the steps I previously sent? If it is I am not certain you need remote assistance. Let me know.

Expert:  comp_audio replied 11 months ago.

Waiting to know if your mac is back up?...

Customer: replied 11 months ago.
Let's drop this right now. Thanks alot
Expert:  comp_audio replied 11 months ago.

I am confused. Did the instructions I give you get your mac up and operating again?

Customer: replied 11 months ago.
Let's drop this. I think my so. In la can fix it. Thanks for your time
Customer: replied 11 months ago.
I haven't talked to anyone so why are you charging me? I'm finished with this! You haven't helped me at all
Customer: replied 11 months ago.
I'm finished

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