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Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 9926
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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Trying to download new OS to mac will not download currentlt

Customer Question

trying to download new OS to mac will not download currentlt OS X 10.7.5
Submitted: 6 months ago.
Category: Mac
Expert:  Ashik replied 6 months ago.

Hi, I'm Ashik. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP

Expert:  Ashik replied 6 months ago.

Could you please give me the serial number of your Mac ? So I can check if it can support latest OS X. Go to Apple > About This Mac and you can find the serial number there

Customer: replied 6 months ago.
c1mhkbscdv13
Expert:  Ashik replied 6 months ago.

That is a 2011 Macbook Pro and it support latest OS X. What happens when you download it ? Are you getting any errors ?

Customer: replied 6 months ago.
no errors just says downloading but never does as best i can tell
Customer: replied 6 months ago.
my mac shoul be ok for latest OS el capitan??
Expert:  Ashik replied 6 months ago.

Yes, your Mac can handle it. Go to App Store, click on Updates and do you see a line filling in with blue color and a timer ?

Expert:  Ashik replied 6 months ago.

El Capitan is 6+GB file and it may take a while to download. How fast is your connection ?

Go to www.speedtest.net

Run the tests and let me know the Download speed

Customer: replied 6 months ago.
now says downloaded ?? how can i check
Expert:  Ashik replied 6 months ago.

If it is downloaded, then it should bring the Mac OS X Installer automatically. Click on Finder icon on dock, then click on Go menu at the top bar and select Applications. This will open Applications folder. If it is downloaded, then you will see Install OS X file there. Open it and follow the instructions to install. Let me know how it goes

Expert:  Ashik replied 6 months ago.

Do you see "Install OS X" file in Applications folder ?

Customer: replied 6 months ago.
when i go to it and type password ***** jiggles and does nothing
Expert:  Ashik replied 6 months ago.

It is asking for the administrator or login password. Don't you know it ?

It is not same as Apple ID password.

Try leaving it blank and hit OK.

If it still not working, please let me know

Customer: replied 6 months ago.
it says log on as administrator does not work when left blank i was using my apple password that did not work
Expert:  Ashik replied 6 months ago.

Are you not the administrator of your Mac ? Go to System Preferences > Users & Groups (or Accounts). What does it say under your account ? Standard or Administrator ?

Customer: replied 6 months ago.
got password ***** hints i am administrator downloading nowthx
Expert:  Ashik replied 6 months ago.

Great ! It may take up to 2 hours to complete the process. Make sure you leave it connected to charger.

If you have any questions or would like any additional information, please don't hesitate to ask.

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Best Regards,
Ashik

Expert:  Ashik replied 6 months ago.

Hi there, I'm just checking. How is it going ?