I'm sorry about the issue. Does your email end with rr.com or twc.com etc.?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,
Also, is your email currently working at the twc.com website?
Can you click on the Apple logo / menu at the top, then click on About this Mac..., then tell me your Mac OS X version, such
Please type at the box below, then click on the Send button below to communicate with me. Thank you.
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,