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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8690
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Bluetooth mouse has control of my Mac. I can't do anything :

Customer Question

Bluetooth mouse has control of my Mac. I can't do anything
JA: Just to clarify, what's the model of your Mac, and what operating system are you running?
Customer: I don't know....I'm trying to fix it for my friend and I am new to Mac :(
JA: Tell me a bit more about what's going on so he can help you best.
Customer: The Bluetooth assistant comes up when I turn the Mac on and it frozen on the screen that says there isn't a wireless mouse or trackpad connected. The searching "circle" just keeps turning around
JA: Is there anything else important you think the Mac Technician should know?
Customer: Not that. I know of
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Mac Technician about your situation and then connect you two.
Submitted: 6 months ago.
Category: Mac
Expert:  Mike replied 6 months ago.

If it is an iMac:
1. Shut down the computer.
2. Unplug the computer's power cord.
3. Wait fifteen seconds.
4. Attach the computer's power cord.
5. Wait five seconds, then press the power button to turn on the computer.
6. Press and hold the Command-Option-P-R keys before the gray screen appears.
7. Hold the keys down until the computer restarts again at least twice.
8. Release the keys.

Customer: replied 6 months ago.
Is that just 2 keys command and option keys. What are the p-r keys.
Expert:  Mike replied 6 months ago.

The letter P and the letter R

Customer: replied 6 months ago.
Sorry still not clearing it from the screen ?
Expert:  Mike replied 6 months ago.

Do you have a wireless keyboard or mouse or are they both USB?

Customer: replied 6 months ago.
Wireless both
Expert:  Mike replied 6 months ago.

OK do you have a USB mouse we can use?

Customer: replied 6 months ago.
No sorry
Expert:  Mike replied 6 months ago.

Are either devices functioning ? Mouse or keyboard?

Customer: replied 6 months ago.
No because the screen is frozen with the Bluetooth setup assistant screen
Expert:  Mike replied 6 months ago.

Turn the mouse and keyboard off then back on. Are you sure they both have good batteries?

Customer: replied 6 months ago.
The orange light is lit at the top left corner of the Bluetooth screen
Customer: replied 6 months ago.
I changed the batteries on the mouse have to find them on the keyboard
Expert:  Mike replied 6 months ago.

OK can you borrow a USB mouse so we can use it to re-pair your devices? I could connect by remote but you have to be able to open the file I send you.

Expert:  Mike replied 6 months ago.

Try this with your mouse:

Follow these steps to set up your Magic Mouse 2, Magic Keyboard, or Magic Trackpad 2:
Connect the Lightning to USB cable to the Lightning port on the device, and connect the other end of the cable to your Mac.
Make sure the device's power switch is in the ON position. (Green will be visible.)
The device appears in Bluetooth Preferences and automatically pairs with your Mac.
The Bluetooth Preferences window shows the connection status and charge level of your device. When the device is charged, unplug it for wireless use.

Customer: replied 6 months ago.
Well I don't have a usb mouse, I have no idea what you are referring to on Lightening.....so I guess I'll have to get a tech in.Thanks
Expert:  Mike replied 6 months ago.

The mouse is rechargeable and came with a cable that you plug in to the computer.

Customer: replied 6 months ago.
a red cable, I have unlisted and re plugged it back in?
Expert:  Mike replied 6 months ago.

OK it should automatically pair when you plug it in to the computer. Try restarting with the mouse plugged in.

Customer: replied 6 months ago.
I don't have a usb mouse so can't connect it
Expert:  Mike replied 6 months ago.

IT IS NOT A USB MOUSE but it has a USB cable for charging correct?

Expert:  Mike replied 6 months ago.

The port on the mouse is called a lightning port you plug the cable in there and then in to the computer

Customer: replied 6 months ago.
Thank you. Ok I've done that no need to "yell" I told you I am not a Mac user So that didn't work.Thank you for your time and enjoy your day
Expert:  Mike replied 6 months ago.

I realize that which is why I am explaining it to you did you restart the computer with the charging cable plugged in to the mouse and the computer?

Customer: replied 6 months ago.
thank you
Customer: replied 6 months ago.
I have to go now, thank you
Expert:  Mike replied 6 months ago.

OK and it is still not working? Then you will need to buy a USB mouse to use so we an reconnect the devices. It is always good to have one on hand anyway. They are very cheap: http://www.amazon.com/START-Optical-Lenovo-Laptop-Notebook-Black/dp/B01FSD7Z4C/ref=sr_1_12?ie=UTF8&qid=1464978077&sr=8-12&keywords=usb+mouse

Customer: replied 6 months ago.
Thanks
Expert:  Mike replied 6 months ago.

OK good luck let me know.