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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8279
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Have iMac and have video problem with skype

Customer Question

have iMac and have video problem with skype
Submitted: 6 months ago.
Category: Mac
Customer: replied 6 months ago.
skype on iMac: I can see and hear my friend; they can hear but do not see me
Expert:  Richard replied 6 months ago.

Hi there and welcome

If you click on my link below can you see yourself via your webcam?

https://www.onlinemictest.com/webcam-test

make sure to choose allow when asked on the site

Please let me know

Customer: replied 6 months ago.
I have safari and firefox only. what now???
Customer: replied 6 months ago.
can you call me on(###) ###-####?? OR try a skype call?
Expert:  Richard replied 6 months ago.

Did you do the instructions I gave you?

Customer: replied 6 months ago.
I already paid $44 and now you are asking for $30 more for phone? Instructions said my safari and firefox would not work. Also you are coming on both my iMac and my iPhone
Customer: replied 6 months ago.
how do I turn on video in skype so my friends can see me?
Expert:  Richard replied 6 months ago.

As I mentioned its an additional service to take over your computer and fix this, I offered it as it was not clear what your message meant.

The site works in both firefox and safari

Open Firefox and click on Allow when asked, if you do not see it click on the camera icon top left then ALLOW

Customer: replied 6 months ago.
am on firefox with this canversation. I am giving up on this and understand there is no payment for no answer
Customer: replied 6 months ago.
reply please
Expert:  Richard replied 6 months ago.

I am really confused why you would not do my instructions? All you had to do was follow them so that we can confirm if there is an issue with the camera...

I provided a set of instructions and all I heard back was

"I have safari and firefox only. what now???"

Which is not really meaning anything.

But if you wish for this to be fixed, please follow the instructions I have been giving you

Thank you

Customer: replied 6 months ago.
I followed and it took me to a test that said I needed chrome or edge and my browsers would not work. My camera works for I can see myself when I am in skype. My friends can hear but not see me
Customer: replied 6 months ago.
I must go now and am sorry this did not work.
Expert:  Richard replied 6 months ago.

ok, site works for all browsers so may be part of the issue but thanks for elaborating andconfirming the camera works.

If you see it when your in Skype then it is functioning within Skype and selected else you would not see yourself.

Have you tried Skyping with multiple friends?