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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8204
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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In order to get my chase visa account up I need OS X. When I

Customer Question

In order to get my chase visa account up I need OS X. When I try to get it on my mac it needs my administrator number which I have forgotten. When I try to go to the screen to reset says I have to have OS X in order to do it. Catch 22. Or at least that is what I think is going on. Any ideas?
Submitted: 4 months ago.
Category: Mac
Expert:  Mike replied 4 months ago.

You are confused about the accounts I see that but I need to remote connect to help you after I get this info.

Please go to the Apple logo at the upper left of your computer screen to About This Mac and give me this information:
• The exact system Version (listed right under OS X ??)
• Processor
• Memory