What is the Apple ID email address?
okay, thank you. Are you on a computer now?
Can you access email on the***@******.*** address?
okay, I will send you a reset link for the Apple ID to your gmail and you can follow the steps from your phone.
A reset was just now sent to your email address, s•••••@gmail.com. Follow the directions in the email to reset your password.
Please take a moment to rate my service by choosing one of the stars at the top, then click submit.
Thank you very much!
did that work for you?
okay, were you able to follow the steps in the email?
okay, what is the device that is having the issue?
Does it still say Apple ID disabled?
Did that work for you?
okay, what is currently on your device screen?
does the iPhone give you the option to enter the apple id and password?