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tyroneboman
tyroneboman, Mac Genius
Category: Mac
Satisfied Customers: 9529
Experience:  Computer specialist.
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My Apple ID is disabled

Customer Question

My Apple ID is disabled
Submitted: 10 months ago.
Category: Mac
Expert:  tyroneboman replied 10 months ago.

What is the Apple ID email address?

Customer: replied 10 months ago.
Expert:  tyroneboman replied 10 months ago.

okay, thank you. Are you on a computer now?

Can you access email on the***@******.*** address?

Customer: replied 10 months ago.
No I have my phone and yes I can recieve email
Expert:  tyroneboman replied 10 months ago.

okay, I will send you a reset link for the Apple ID to your gmail and you can follow the steps from your phone.

A reset was just now sent to your email address, s•••••@gmail.com. Follow the directions in the email to reset your password.

Expert:  tyroneboman replied 10 months ago.

Please take a moment to rate my service by choosing one of the stars at the top, then click submit.

Thank you very much!

Expert:  tyroneboman replied 10 months ago.

did that work for you?

Customer: replied 10 months ago.
No
Expert:  tyroneboman replied 10 months ago.

okay, were you able to follow the steps in the email?

Customer: replied 10 months ago.
Expert:  tyroneboman replied 10 months ago.

okay, what is the device that is having the issue?

Does it still say Apple ID disabled?

Expert:  tyroneboman replied 10 months ago.

Did that work for you?

Customer: replied 10 months ago.
No
Expert:  tyroneboman replied 10 months ago.

okay, what is currently on your device screen?

Customer: replied 10 months ago.
My phone still isn't fixed
Expert:  tyroneboman replied 10 months ago.

does the iPhone give you the option to enter the apple id and password?

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