Hi Linda. My name is***** am a computer professional with over 15 years of experience with both Mac and Windows. I'm sorry that you're having this issue. It would be my pleasure to help you resolve this. Just to be clear, your ipad is locked and the screen is asking for a userid and password? Is that correct? It's not asking for a 4 or 6 digit unlock code?
I see that you have requested SECURE REMOTE ASSISTANCE. I can offer this IF you have a computer with Itunes on t that you can connect your iPad to. It's not possible to directly connect to the ipad.