How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Dustin Your Own Question

Dustin, Mac Support Specialist
Category: Mac
Satisfied Customers: 12537
Experience:  Over a decade putting the missing byte back into Apple. Also worked in The US Army as A Network Switching Systems Operator/Controller
Type Your Mac Question Here...
Dustin is online now
A new question is answered every 9 seconds

Ipad has been infected by a worm/virus named koobface-unable

Customer Question

ipad has been infected by a worm/virus named koobface-unable to access netflix also very slow both ipad and laptop
Submitted: 5 months ago.
Category: Mac
Expert:  Dustin replied 5 months ago.

Welcome to, my name is ***** ***** I will do my best to assist you.

All we should have to do, is go into your settings and wipe out the settings for your safari browser ( unless you are using another browser _)

On your ipad go to Settings>Safari>Clear History, Cookies and Data. and clear the saved pages , bookmarks and clear any tabs set to open as well.

That will do the trick! If you get stuck or run into any issues, let me know.

I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied.. I always answer follow up questions.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.