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Josh, Mac Support
Category: Mac
Satisfied Customers: 17143
Experience:  5 years as Network Admin, 10+ years of IT support
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You probably remember thismessfr the other day, my iPad will

Customer Question

Hi there,you probably remember thismessfr the other day, my iPad will not unlock when I enter my "correct" passcode. It was working fine and now it is mot. I don't know how, but it is also Diti voice activated and driving me nuts,
Submitted: 10 months ago.
Category: Mac
Expert:  Josh replied 10 months ago.


The only way to bypass the passcode screen is to perform a factory reset on the iPad which will wipe the data. If you have a recent backup, you can restore from that backup and it will recover your data.

To perform the reset:

  1. From another device, go to
  2. If prompted, sign in with your Apple ID.
  3. Click All Devices at the top of your browser window.
  4. Select the device you want to erase.
  5. Click Erase [device] to erase your device and its passcode.

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