Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
What type of device is it, that your mother needs help with in regards ***** ***** username and password?
Is it a mac, a windows computer, an ipad, an iphone?
Also, what is the username and password *****? Is it for an email address? Is it to log into the windows computer, or log onto the mac or iphone?
Please be as detailed as you can, thank you.
Aha. so its her admin password ***** shes missing.
If you follow Procedure 3 on this page, using the recovery partition.. You can reset the password ***** the terminal / command line.
Just follow through methodically and it will walk you through the process of resetting, and setting a new password.
if you get stuck or run into any issues, let me know.
I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied.. I always answer follow up questions.Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.
After you reset the password.. And you have a working password.
You can then set a new username using the system preferences, users and groups screen as shown in this link