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Robert
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Category: Mac
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Experience:  many years in the computer consulting industry
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My mac keeps telling me mail can't connect to the account

Customer Question

My mac keeps telling me mail can't connect to the account "Hotmail" enter password, when I do nothing happens & then the same question comes up
Regards Andrew
Submitted: 10 months ago.
Category: Mac
Expert:  Viet - Mac Tech replied 10 months ago.

Hi,

I'm sorry about the issue. Is your hotmail email account password ***** working at the hotmail.com website?

Please reply at the box below. Thank you,

Customer: replied 10 months ago.
Don't know
Expert:  Viet - Mac Tech replied 10 months ago.

You have a hotmail email account right?

Can you go to the Hotmail.com website www.hotmail.com now and check?

Please reply at the box below. Thank you,

Expert:  Viet - Mac Tech replied 10 months ago.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help you. Thank you,

Customer: replied 10 months ago.
My password ***** when I go to www.hotmail.com
Expert:  Viet - Mac Tech replied 10 months ago.

Great. Please try the following:

Solution #1:

- Sign in your hotmail account at the website below:

https://account.live.com/password/change

, then there, change your account password, then click on Save at he bottom. Then see if the new password *****

Solution #2:

- If that does not work, in the Mail application, click on the Mail menu at the top, then click on Preferences

, then click on Accounts tab at the top

, then select your hotmail account, then click on the - (minus) button at bottom left of computer's screen, and delete it for now

, then click on the + (plus) button at bottom left, then enter your hotmail email account information and check.

Please reply at the box below to continue. Thank you.

Customer: replied 10 months ago.
Didn't work totally fed up I'll try another day
Expert:  Viet - Mac Tech replied 10 months ago.

I'm sorry. Are you stuck at any step? Or is there any error or message?

OK. In the mean time, you can use your email at the hotmail.com website:

www.hotmail.com

- You can bookmark the hotmail.com website, so you can access your hotmail account quickly from Safari application (or your internet browser application.)

- And/or if you'd like to, you can download and install the Thunderbird software at the website below:

https://www.mozilla.org/en-US/thunderbird/

, then open the Mozilla Thunderbird application, then select the option to use existing email account, then enter your hotmail account information, and continue. Then from now on, use the Mozilla Thunderbird application for accessing email.

Please get back to me whenever you are available to continue. Thank you for your patience.

Customer: replied 10 months ago.
None of the above worked at all
I do have Apple Mac not a P.C.
Expert:  Robert replied 10 months ago.

this page shows how to set it up using both pop and imap

if one does not work try the other

http://email.about.com/od/macosxmailtips/qt/How_to_Access_Windows_Live_Hotmail_with_Mac_OS_X_Mail.htm

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