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On my Macbook Pro, Yosemite 10.10.5, I'm getting the update

Customer Question

Hi Pearl, on my Macbook Pro, Yosemite 10.10.5, I'm getting the update username and password ***** in Outlook for Mac 2011.
JA: Just to clarify, how old is your MacBook Pro and what operating system are you running?
Customer: Macbook Pro is a year old and I'm running Yosemite 10.10.5
JA: Is there anything else important you think the Mac Technician should know?
Customer: Not all email addresses are like this, just my Tiscali one
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Mac Technician about your situation and then connect you two.
Submitted: 12 months ago.
Category: Mac
Expert:  Kamil Anwar replied 12 months ago.

Hello & Welcome to JustAnswer. Thank you for your question.

May i connect with you remotely to troubleshoot the issue directly? Thanks

Customer: replied 12 months ago.
What do you mean? I'm on my macbook but the problem is with my partners. By the way I have paid $5 for this help but I keep getting prompted to go for a free trial that I don't want.
Expert:  Kamil Anwar replied 12 months ago.

I am a tech only, for any billing or site related issues please email***@******.***. I mean, can i connect to the system in question remotely to troubleshoot the issue directly? OR do you want eto be instructed?

Customer: replied 12 months ago.
Hi Kamil,
I wrote to just answer because my partner keeps getting a pop-up in her Outlook 2011 saying she needs to enter her password ***** and again. The password ***** ***** Her Macbook Pro is a year old and running Yosemite 10.10.5.
Customer: replied 12 months ago.
Can you instruct me please?
Customer: replied 12 months ago.
It's just one of her email accounts
Expert:  Kamil Anwar replied 12 months ago.

Is the account type pop or imap and is he able to send and receive emails?

Customer: replied 12 months ago.
No she can't receive emails on that email account which is Pop.
Expert:  Kamil Anwar replied 12 months ago.

what is the part after the @ symbol of her email address?

Customer: replied 12 months ago.
tiscali.co.uk
Expert:  Kamil Anwar replied 12 months ago.

Is she able to login here: https://www.talktalk.co.uk/mail/

Customer: replied 12 months ago.
no, she tried the talk talk webmail
Expert:  Kamil Anwar replied 12 months ago.

If she cannot login to webmail, then the password ***** are correct in reflecting that the password ***** some reason, isn't working. Do you want me to see if it can be reset?

Customer: replied 12 months ago.
please. talk talk don't recognise her email address
Expert:  Kamil Anwar replied 12 months ago.

what is her email address and is she still a talktalk customer?

Customer: replied 12 months ago.
No she is not a talk talk customer. She used to be a tiscali customer until a few years ago then she switched to BT but kept her tiscali email address to receive emails from people who may just have her tiscali address. This has worked fine until a few days ago.
Expert:  Kamil Anwar replied 12 months ago.

what is her name and her email address?

Customer: replied 12 months ago.
Clare Mizrahi (now Mackin)***@******.***
Expert:  Kamil Anwar replied 12 months ago.

What is the post code where the talktalk was initially installed?

Expert:  Kamil Anwar replied 12 months ago.

are you still there?

Customer: replied 12 months ago.
I think it was HP15 6SE
Expert:  Kamil Anwar replied 12 months ago.

who was the account holder when you signed up for talk talk?

Expert:  Kamil Anwar replied 12 months ago.

do you have the talktalk account number?

Customer: replied 12 months ago.
No, never was with talktalk
Expert:  Kamil Anwar replied 12 months ago.

Are you sure the post code is correct?

Expert:  Kamil Anwar replied 12 months ago.

OR do you remember the phone number that was associated with this talktalk account?

Customer: replied 12 months ago.
Post code could have been GU32 1TT
Expert:  Kamil Anwar replied 12 months ago.

And the phone number?

Customer: replied 12 months ago.
Expert:  Kamil Anwar replied 12 months ago.

what is your current phone number?

Customer: replied 12 months ago.
the same
Customer: replied 12 months ago.
what are you trying to do?
Expert:  Kamil Anwar replied 12 months ago.

To locate the account. BUT it has not been possible to locate the account with the information given. You will need to raise a ticket with TalkTalk directly.

Expert:  Kamil Anwar replied 12 months ago.

You can do it from this page: http://myaccountholding.talktalk.co.uk/

Customer: replied 12 months ago.
why talk talk?
Customer: replied 12 months ago.
I've just wasted $5?
Expert:  Kamil Anwar replied 12 months ago.

You can request a full refund by mailing***@******.***

Customer: replied 12 months ago.
OK thank you Kamil for trying
Expert:  Kamil Anwar replied 12 months ago.

Welcome.

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