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Hello & Welcome to JustAnswer. Thank you for your question.
May i connect with you remotely to troubleshoot the issue directly? Thanks
I am a tech only, for any billing or site related issues please email***@******.***. I mean, can i connect to the system in question remotely to troubleshoot the issue directly? OR do you want eto be instructed?
Is the account type pop or imap and is he able to send and receive emails?
what is the part after the @ symbol of her email address?
Is she able to login here: https://www.talktalk.co.uk/mail/
If she cannot login to webmail, then the password ***** are correct in reflecting that the password ***** some reason, isn't working. Do you want me to see if it can be reset?
what is her email address and is she still a talktalk customer?
what is her name and her email address?
What is the post code where the talktalk was initially installed?
are you still there?
who was the account holder when you signed up for talk talk?
do you have the talktalk account number?
Are you sure the post code is correct?
OR do you remember the phone number that was associated with this talktalk account?
And the phone number?
what is your current phone number?
To locate the account. BUT it has not been possible to locate the account with the information given. You will need to raise a ticket with TalkTalk directly.
You can do it from this page: http://myaccountholding.talktalk.co.uk/
You can request a full refund by mailing***@******.***