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Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 31326
Experience:  IT Engineer for over 15 years
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How do I recover material lost in notes on my iPhone?

Customer Question

How do I recover material lost in notes on my iPhone?
Submitted: 6 months ago.
Category: Mac
Expert:  Richard replied 6 months ago.

Hi there and welcome

Can you tell me what you did please to lose the notes? Did you delete them?

Customer: replied 6 months ago.
I might have. Not sure
Expert:  Richard replied 6 months ago.

Where they notes stored locally on the iPhone or via an email service like Gmail?

Customer: replied 6 months ago.
I think locally on the iPhone
Expert:  Richard replied 6 months ago.

thanks.

Did you ever back up the phone via itunes on your computer?

Customer: replied 6 months ago.
I might have but my computer crashed and was cleaned
Expert:  Richard replied 6 months ago.

ok, then you will not be able to get it from the back up there.

Can you hold the home and power buttons on the iPhone for about 10 seconds until you see the apple logo, then release.

Let the phone restart and tell me if the notes are still missing please.

Customer: replied 6 months ago.
Ok. At the hospital delivering a baby. Not near my computer.
Expert:  Richard replied 6 months ago.

ok, but the instructions you do on the phone, not on the computer

Customer: replied 6 months ago.
Nothing I lost came back.
I have an older phone at home that might have what I'm looking for. I'll recharge it and look
Customer: replied 6 months ago.
I thought the cloud might have it.
Expert:  Richard replied 6 months ago.

Ok, go to www.icloud.com

Sign in with your Apple ID and tell me if you see it there please

Customer: replied 6 months ago.
Sign in where?
Customer: replied 6 months ago.
Ic. Sorry. Will do
Expert:  Richard replied 6 months ago.

on the link I gave please

Customer: replied 6 months ago.
I signed in. What now?
Expert:  Richard replied 6 months ago.

check if you see the notes there please

Customer: replied 6 months ago.
It says sit up iCloud on this device
Expert:  Richard replied 6 months ago.

ok, then you do not have it on the cloud

The notes are lost from this phone sorry, this was the last option we had

Expert:  Richard replied 6 months ago.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you