How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mike Your Own Question

Mike, Mac Medic
Category: Mac
Satisfied Customers: 8204
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

Reason after I dled the latest update I can no longer click

Customer Question

For some reason after I dled the latest update I can no longer click and drag purchases in my library to an existing playlist.
Submitted: 5 months ago.
Category: Mac
Expert:  Rylan Sharpe replied 5 months ago.
Hello, my name is ***** ***** I am happy to help you. What application do you have your playlists in? iTunes or Windows media player?
Customer: replied 5 months ago.
Hi Rylan. The playlists are on iTunes.
Expert:  Rylan Sharpe replied 5 months ago.
Hello, sorry I was not near my computer when your response came though. I am going to send you an offer for me to remotely login to your computer to try to fix it for you. If you do not accept, I will happily help you though it via this chat. The first thing I think we should do is to ensure you are able to click and drag other things, like files/folders on your computer.
Customer: replied 5 months ago.
Thanks for the offer but I figured it out. I can make the adjustments on the iPod. I guess Apple just made it harder for pcs and macs to get along. Take care.
Expert:  Rylan Sharpe replied 5 months ago.
Thank you for providing an update. Take care.