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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8279
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I tried to download the El Capitan and it did not work why

Customer Question

I tried to download the El Capitan and it did not work why not
JA: Fortunately, the tech wizards we work with know El Capitan well, and it would be my pleasure to connect you with the best person for the job. Tell me a bit more about what's going on so he can help you best.
Customer: I downloaded the El Capitan and then it sent me to some sort of repair screen and I wasn't sure what to do with it
JA: Is there anything else the Mac Technician should be aware of?
Customer: It is downloading the OS X Yosemite at this time
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Mac Technician about your situation and then connect you two.
Submitted: 6 months ago.
Category: Mac
Expert:  Mike replied 6 months ago.
Did you repair anything? What was on this screen?