How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Ashik Your Own Question

Ashik, Mac Technician
Category: Mac
Satisfied Customers: 9783
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Type Your Mac Question Here...
Ashik is online now
A new question is answered every 9 seconds

I can't install Adobe on my Mac computer. Please help.

Customer Question

I can't install Adobe on my Mac computer. Please help.
Submitted: 5 months ago.
Category: Mac
Expert:  Ashik replied 5 months ago.
Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question. What version of Mac OS X are you using ? Click on the Apple icon and select About This Mac. You can find the version number there
Expert:  Ashik replied 5 months ago.
If you are using 10.7 or later version of OS X, then you can reset the password ***** booting into Mac OS X Utilities screen. First go to System Preferences select iCloud. Click Sign Out button there and sign out. If asked to delete or keep stuffs, select Keep. If you only see Delete, then click Delete or OK. It is OK, you can reconnect to iCloud later. Then follow the steps below to reset the password. Turn off your Mac.Turn it back on and immediately hold down Command and R keys at same time for 10 seconds.This will boot your Mac to"Mac OS X Utilities” menu.Click on the “Utilities” menu in top bar and select “Terminal".Type (without space) --> resetpassword ***** return. This will bring Reset Password ***** Select the hard disk at top column, select the user account from the drop down under it, confirm the user account and then change password ***** Save. Then click on the Apple icon and select Shutdown. Turn it back on. After restarting, if you get any message about Keychain then click Create New Keychain. Then install flash player with the new password. Please let me know if that didn't work, so I will continue to help you If you are using 10.6 or older version, then the above steps will not work. There are different steps to reset. I will send them if you are using 10.6 or lower. Let me know