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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8204
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Apple is not recognizing my ID and password, this happens

Customer Question

Apple is not recognizing my ID and password, this happens everyday.
JA: When did you last reset your Apple ID or password?
Customer: ID is the same. I am having to reset password ***** because it is not accepted. Now it is not recognizing my ID
JA: Tell me a bit more about what's going on so he can help you best.
Customer: Short of breaking my phone, ipad and computer, I have told you everything.
JA: Is there anything else important you think the Mac Technician should know?
Customer: Haven't been able to access emails on iPhone or ipad for weeks because it won't recognize me.
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Mac Technician about your situation and then connect you two.
Submitted: 5 months ago.
Category: Mac
Expert:  GeekGal replied 5 months ago.
Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, phones, tablets, and printers. It would be my pleasure to assist you with this. I can definitely help you with finding your Apple id and resetting your password ***** let's also try to find out why this continues to happen to you and try to prevent it. Are you trying to sign in on a computer, a phone, or an ipad?