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Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 34678
Experience:  IT Engineer for over 15 years
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I can not open any windows folders every time i try media player

Customer Question

i can not open any windows folders every time i try media player classic comes up on the screen and says cannot render file
Submitted: 11 months ago.
Category: Mac
Expert:  Richard replied 11 months ago.
Hi there and welcomeCan you tell me please when this problem first started?
Customer: replied 11 months ago.
about 3 months ago when i went to open a word document
Expert:  Richard replied 11 months ago.
ThanksPlease click on Start->All Programs->Accessories, then right-click on Command Prompt and click on Run as administrator. Then in the black window that opens, type insfc /scannowpress enterlet the scan and repair complete, restart the computer and tell me if it now works correctly please.
Customer: replied 11 months ago.
when i clicked on command prompt the mppopped up and said cannot render file
Expert:  Richard replied 11 months ago.
Can you press the windows key + R and type in CMD and press enterWhat then happens?
Customer: replied 11 months ago.
same media player classic pops up
Expert:  Richard replied 11 months ago.
Ok, Can you power off the computerPower it on and keep tapping F8 until you get to a menu, and choose Safe Mode command promptWhen your at a screen where you can type, then type insfc /scannowPress enterlet the scan and repair complete, restart the computer and tell me if it now works correctly please.
Customer: replied 11 months ago.
if i turn the computer off how do i get back to you
Expert:  Richard replied 11 months ago.
you can return here to this web page please, and then post a message and it will come to me.
Customer: replied 11 months ago.
did not fix the problem
Expert:  Richard replied 11 months ago.
Can you provide some more information please, where you able to complete the instructions?
Customer: replied 11 months ago.
the scan took about 10 mins
Expert:  Richard replied 11 months ago.
ThanksCan you go back to the menu again and this time choose Safe Mode, tell me when the computer has loaded in this mode please.
Customer: replied 11 months ago.
it didnt allow me to go on line . all the files on my desk top looked different
Expert:  Richard replied 11 months ago.
thats expected, it is in Safe Mode as the moment correct
Customer: replied 11 months ago.
there was no option to type anything
yes in safe mode
Expert:  Richard replied 11 months ago.
ThanksNow press the windows key + RType in rstrui.exePress enterThen once System restore has opened, follow the onscreen instructions and perform a system restore, choosing a restore date from before this problem started.Let it complete and tell me how it now functions please.
Customer: replied 11 months ago.
it didnt work the mpc came up
Expert:  Richard replied 11 months ago.
Can you tell me the make and model of the computer please.
Customer: replied 11 months ago.
windows vista home premium oemact
asi solutions model lec soho va30 q82 pc
Expert:  Richard replied 11 months ago.
its a custom built computer? and do you have a windows vista disk with you?
Customer: replied 11 months ago.
no
Expert:  Richard replied 11 months ago.
no to which?
Customer: replied 11 months ago.
sorry i just purchased the computer from a store . it wasnt custom built for me. i do not have the windows disc.
Expert:  Richard replied 11 months ago.
ok, technically your running then an illegal copy of windows, not a concern to me, but just indicating this to you and we may very well need the disk.Can you go back to Safe Mode with Command Prompt againThis time runchkdsk /rPress enterSay Yes if requested to run, restart the computer, let it run and tell me if it now works

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