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tyroneboman
tyroneboman, Mac Genius
Category: Mac
Satisfied Customers: 9250
Experience:  Computer specialist.
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Unable to get new mail since updating system to "El Capita

Customer Question

Unable to get new mail since updating system to "El Capitan"
Submitted: 6 months ago.
Category: Mac
Expert:  Viet - Mac Tech replied 6 months ago.
Hi,I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.? Is there any error or message?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Customer: replied 6 months ago.
SureWest, No Error message. Yes you can do a remote support session.
Expert:  Viet - Mac Tech replied 6 months ago.
Your payment failed; you can contact your bank / credit card company and allow payment to JustAnswer.
Expert:  Viet - Mac Tech replied 6 months ago.
Do you use the Mail stamp app?If you go to the website below, are you able to sign in and use your SureWest email there?https://webmail.mycci.netPlease reply at the box below. Thank you.
Customer: replied 6 months ago.
OK Ready for repair.
Expert:  Viet - Mac Tech replied 6 months ago.
Your payment failed; you can contact your bank / credit card company and allow payment to JustAnswer.Do you use the Mail stamp app?If you go to the website below, are you able to sign in and use your SureWest email there?https://webmail.mycci.netPlease reply at the box below. Thank you.
Customer: replied 6 months ago.
OK
Expert:  Viet - Mac Tech replied 6 months ago.
Do you use the Mail stamp app?If you go to the website below, are you able to sign in and use your SureWest email there?https://webmail.mycci.netPlease reply at the box below. Thank you.
Customer: replied 6 months ago.
I do not know what Mail Stamp is.
Expert:  Viet - Mac Tech replied 6 months ago.
What is the app icon you would open in order to use email?
Expert:  tyroneboman replied 6 months ago.
Hi,My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.I am sorry to hear that you are having this issue.I can check on this for you with a Secure Remote Screen Connect Session. Please let me know if you would like to do that and i will send you the info.
Customer: replied 6 months ago.
It looks like a stamp with a bird in it
Expert:  tyroneboman replied 6 months ago.
okay, try this link for your email please>>>https://webmail.mycci.net/
Expert:  tyroneboman replied 6 months ago.
Did that work for you?