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Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 36842
Experience:  Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
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I have an old iPhone that is disabled

Customer Question

I have an old iPhone that is disabled
Submitted: 1 year ago.
Category: Mac
Expert:  Viet - Mac Tech replied 1 year ago.
Hi,I'm sorry about the issue. Please try the following:If possible, press & hold the Power button on the iPhone until it lets you slide to turn off, then slide to power off.Open iTunes program on a Windows or Mac computer. If needed, download and install the iTunes software at the Apple website below on the computer first:http://www.apple.com/itunes/download/Connect the iPhone to the computer with the USB Cable.On the iPhone, press and hold the Home button and the Power button at the same time.After 10 or 11 seconds release the Power button, but continue holding the Home button (for about another 10 seconds) until the iTunes program shows that it has detected an iPhone in recovery mode.Click Restore and confirm / continue.Note: The steps must be done correctly; you may have to try a couple of times, or so.- You can also see the video instructions at the website below; it may be easier:https://www.youtube.com/watch?v=N_JY750KUmkPlease reply at the box below to continue. Thank you,
Expert:  Viet - Mac Tech replied 1 year ago.
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

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