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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8912
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Ipad 2 not updating, tried to restroe/update but it's stuck

Customer Question

Ipad 2 not updating, tried to restroe/update but it's stuck in cable/itunes mode
Submitted: 11 months ago.
Category: Mac
Expert:  Kamil Anwar replied 11 months ago.
Let me know when you're ready with access to a computer.
Customer: replied 11 months ago.
ready
Expert:  Kamil Anwar replied 11 months ago.
Open iTunes on your computer. Connect USB cable to your computer but not to the iPad. While pressing and holding the Home button down (the round button in the center), connect the USB cable to the iPad. Continue holding the Home button until you see the Connect to iTunes screen. When this screen appears, you can release the Home button. iTunes will detect iPad and will give you the option to restore it. If you don't have a backup, and you do the restore (it will be a clean install) with all previous data wiped.
Customer: replied 11 months ago.
Kamil, I said I did that and it's stuck
Customer: replied 11 months ago.
Ipad Air 2 is what I have
Expert:  Kamil Anwar replied 11 months ago.
You need to put it back in recovery mode, and set it up again. Connect your device to your computer and open iTunes. While your device is connected, Press and hold both the Sleep/Wake and Home button for at least 10 seconds, and don't release when you see the Apple logo. Keep holding until you see the recovery mode screen. When you see the option to Restore or Update, choose Update. Please try this and let me know the results.
Customer: replied 11 months ago.
i can see it
Customer: replied 11 months ago.
itunes/cable
Expert:  Kamil Anwar replied 11 months ago.
Do you see anything on iTunes after you held both the Sleep/Wake and Home button for at least 10 seconds?
Customer: replied 11 months ago.
restore, i tried - it downloaded latest version and error 4005 happened
Customer: replied 11 months ago.
csn you login remotely
Expert:  Kamil Anwar replied 11 months ago.
Choose update, not restore.
Expert:  Kamil Anwar replied 11 months ago.
can login to your computer remotely to see. i sent the request for remote service.
Customer: replied 11 months ago.
waiting for ipad
Expert:  Kamil Anwar replied 11 months ago.
okay..
Customer: replied 11 months ago.
thats the message
Customer: replied 11 months ago.
but ipad is black
Expert:  Kamil Anwar replied 11 months ago.
what was the last screen on the iPad?
Customer: replied 11 months ago.
Customer: replied 11 months ago.
same itunes/cable
Customer: replied 11 months ago.
and apple for a second
Expert:  Kamil Anwar replied 11 months ago.
After you got this message, the screen went black?
Customer: replied 11 months ago.
still black
Expert:  Kamil Anwar replied 11 months ago.
Is the iTunes version on your system the latest?
Customer: replied 11 months ago.
of course
Expert:  Kamil Anwar replied 11 months ago.
Please reboot your computer. then, force restart your iPad, To force restart your device, press and hold both the Sleep/Wake and Home buttons for at least ten seconds, until you see the Apple logo. Then, try updating it again via iTunes.
Customer: replied 11 months ago.
k
Expert:  Kamil Anwar replied 11 months ago.
ok
Customer: replied 11 months ago.
doing it now
Expert:  Kamil Anwar replied 11 months ago.
okay
Customer: replied 11 months ago.
ipad again went black and itunes saying: waiting for ipad
Expert:  Kamil Anwar replied 11 months ago.
I'll have to opt out for other experts, as i've run out of ideas.
Customer: replied 11 months ago.
thanks
Expert:  Mike replied 11 months ago.
When you got to the screen with itunes/cable and you plugged it in to your Mac did you try the Restore in iTunes I am unclear on that?
Customer: replied 11 months ago.
Many times
Customer: replied 11 months ago.
so
Expert:  Mike replied 11 months ago.
OK and the restore fails? What version of iTunes is on that Mac and also Please go to the Apple logo at the upper left of your computer screen to About This Mac and give me this information: • The exact system Version (listed right under OS X ??) • Processor • Memory
Customer: replied 11 months ago.
Windows 10
Latest iTunes
Surface pro i5 128gb ssd
Expert:  Mike replied 11 months ago.
What happens when you click on Restore?
Customer: replied 11 months ago.
Restore and update option comes up
I click OK
It downloads/extracts software and and iPad goes black
Then I need to force start it again and back to square one
Expert:  Mike replied 11 months ago.
OK how long did you wait? It can take a while

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