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Ask Viet - Mac Tech Your Own Question

Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 35232
Experience:  Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
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Ipad pro is disabled how do i reset it can't remember pass

Customer Question

ipad pro is disabled how do i reset it can't remember passcode?
Submitted: 7 months ago.
Category: Mac
Expert:  Viet - Mac Tech replied 7 months ago.
Hi,I'm sorry about the issue. Please do the following steps for resetting the iPad:If possible, press and hold the Power button on the iPad, then slide to power off.Open the iTunes program on a Windows or Mac computer.; (If needed, download and install the iTunes software at the Apple website below on the computer first:)http://www.apple.com/itunes/download/Connect the iPad to your computer with the iPad's USB cable.On the iPad, press and hold the Home button and the Power button at the same time.After 10 or 11 seconds, release the Power button, but continue holding the Home button (for about another 10 seconds) until the iTunes program shows that it has detected an iPad in recovery mode.Click Restore / factory reset, and confirm.Note: The steps must be done correctly; you may need to try a couple of times or so.- If needed, please watch video instructions at the website below:http://www.youtube.com/watch?v=x6FSHAp6fvkPlease reply at the box below to continue. Thank you.