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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8614
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My AppleTV just randomly resets JA: Sometimes things that

Customer Question

My AppleTV just randomly resets
JA: Sometimes things that you think will be really complicated end up being easy to fix. The Mac Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: Whether it's Netflix or HBO it randomly just resets back to start
JA: Is there anything else the Mac Technician should be aware of?
Customer: No
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Mac Technician about your situation and then connect you two.
Submitted: 5 months ago.
Category: Mac
Expert:  Mike replied 5 months ago.
I assume you have already reset it by unplugging it from power?
Customer: replied 5 months ago.
Expert:  Mike replied 5 months ago.
Ok if you have made sure the software is up to date I suggest you Restore it using a computer and iTunes follow the directions here: