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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8279
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Iphone and ipod will not sync with itunes. 5 have tried uninstalling

Customer Question

iphone and ipod will not sync with itunes. 5 have tried uninstalling and reinstalling iTunes no luck
Submitted: 7 months ago.
Category: Mac
Expert:  Mike replied 7 months ago.
Open Device Manager:Click the search box in the bottom-left corner, type Device Manager, and press enter. In the list under Universal Serial Bus Controllers, find the Apple Mobile Device USB Driver.Tell me what you see beside the Apple Mobile Device USB Driver
Customer: replied 7 months ago.
i do not see the apple mobile device driver
Customer: replied 7 months ago.
i do not see the apple moblle device driver i am on a pc not a mac
Expert:  Mike replied 7 months ago.
Yes I know Mac's do not have Device Manager exactly... Are you using the same cable and USB port for iPod and Phone?
Customer: replied 7 months ago.
i have used all of the USB ports
Expert:  Mike replied 7 months ago.
And different cable too? Well obviously your computer is not seeing the devices so it is not installing the drivers. Go to Apple Software Update do you see any to install?
Customer: replied 7 months ago.
yes different cables
Customer: replied 7 months ago.
where is apple updates
Expert:  Mike replied 7 months ago.
Should be in applications list
Customer: replied 7 months ago.
see nothing in applications about apple
Customer: replied 7 months ago.
i do see itunes
Expert:  Mike replied 7 months ago.
Search for Apple Software Update it should be there if you have iTUnes
Customer: replied 7 months ago.
installing but have done this several times and have icon on desktop
Expert:  Mike replied 7 months ago.
OK sorry I don't know what the problem is .
Expert:  Mike replied 7 months ago.
I see no one has helped you yet. I can remote connect and troubleshoot this for you. Your satisfaction is guaranteed.