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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8460
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My ipod was not working well so i reset it but lost all

Customer Question

hi my ipod was not working well so i reset it but lost all my music i am so nervous
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Submitted: 1 year ago.
Category: Mac
Expert:  Cris replied 1 year ago.
Hi, thanks for using JustAnswer.com I am Cris. Sorry to hear about your issue, did you sync your iPod with any computer?
Customer: replied 1 year ago.
what do you mean
Expert:  Cris replied 1 year ago.
Did you plug the iPod into a PC and sync the music from the PC to the iPod?
Customer: replied 1 year ago.
i cant it takes too long. only my pictures stayed on. What do I do? also not all music is on the computer some is on a hard drive
Expert:  Cris replied 1 year ago.
Which iPod do you have?
Customer: replied 1 year ago.
ipod classic 160gb
Customer: replied 1 year ago.
The apple logo is on and wont go away
Expert:  Cris replied 1 year ago.
So the iPod has not completely booted up?
Customer: replied 1 year ago.
Not sure what you mean
Customer: replied 1 year ago.
can i call you
Expert:  Cris replied 1 year ago.
Please try the following: Press and hold the play button and home button. Hold both buttons down together until the iPod shuts off and you see the Apple logo again.
Customer: replied 1 year ago.
Done and now
Expert:  Cris replied 1 year ago.
Let me know if it gets past the apple logo.
Customer: replied 1 year ago.
yes and now there is no music but the space left is still the same
Expert:  Cris replied 1 year ago.
You said you reset the iPod? When you say reset do you mean you did a factory reset?
Customer: replied 1 year ago.
no i just held the menu and middle buttons toghether
Expert:  Cris replied 1 year ago.
How do you normally get music onto your iPod?
Customer: replied 1 year ago.
have you got a telephone number i can contact you on?
Expert:  Cris replied 1 year ago.
Yes, I will have to offer you premium service.

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