How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Josh Your Own Question

Josh, Mac Support
Category: Mac
Satisfied Customers: 15614
Experience:  5 years as Network Admin, 10+ years of IT support
Type Your Mac Question Here...
Josh is online now
A new question is answered every 9 seconds

My 10 year old son has an iPhone 5c. he does not know his

Customer Question

My 10 year old son has an iPhone 5c. he does not know his apple id or password. Is there a way to get into the phone?
Submitted: 6 months ago.
Category: Mac
Expert:  Josh replied 6 months ago.
Hi, In order to reset the password, you will need to know the Apple ID. To find the Apple ID, please click here:!&section=appleid Follow the prompts so that you can find the Apple ID. After you find the Apple ID, you can click here to reset the password:!&section=password
Expert:  Josh replied 6 months ago.
I have not heard back from you in a while -- If the issue is resolved, please rate our session as EXCELLENT, GOOD, or OK and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.