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Ask Ashik Your Own Question

Ashik, Mac Technician
Category: Mac
Satisfied Customers: 9768
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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Pearl, I'm having speed issues with my mac. I'm looking

Customer Question

Hi Pearl, I'm having speed issues with my mac. I'm looking for some help. Do you offer this service or how does this work? Thanks
JA: Apple makes such lovely gadgets but they're still computers underneath. That's where the Mac Technician comes in really handy. Tell me a bit more about what's going on so he can help you best.
Customer: Spinning wheels, slow loading
JA: Anything else I can tell the Mac Technician before I connect you two?
Customer: thats about it
JA: I'm sending you to a secure page on JustAnswer so you can place the $5 fully refundable deposit now. While you're filling out that form, I'll tell the Mac Technician about your situation and connect you two.
Submitted: 6 months ago.
Category: Mac
Customer: replied 6 months ago.
here is my etrecheck report:EtreCheck version: 2.9.11 (264)
Report generated 2016-04-15 16:06:35
Download EtreCheck from
Runtime 5:32
Performance: Below AverageClick the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.Problem: BeachballingHardware Information: ⓘ
MacBook Pro (15-inch, Mid 2012)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro9,1
1 2.6 GHz Intel Core i7 CPU: 4-core
8 GB RAM Upgradeable - [Instructions]
4 GB DDR3 1600 MHz ok
4 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 852Video Information: ⓘ
Intel HD Graphics 4000
NVIDIA GeForce GT 650M - VRAM: 1024 MB
Color LCD 1440 x 900
Cintiq 24HDT 1920 x 1200 @ 60 HzSystem Software: ⓘ
OS X El Capitan 10.11.4 (15E65) - Time since boot: less than an hourDisk Information: ⓘ
APPLE HDD TOSHIBA MK7559GSXF disk0 : (750.16 GB) (Rotational)
EFI (disk0s1) : 210 MB
Recovery HD (disk0s3) [Recovery]: 650 MB
Untitled (disk1) / : 748.93 GB (441.70 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 749.30 GB OnlineMATSHITADVD-R UJ-8A8 ()USB Information: ⓘ
Tablet Cintiq 24HDT Tablet
Wacom Co.,Ltd. Cintiq 24HDT Touch
WACOM Cintiq 24HDT Monitor Control
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host ControllerThunderbolt Information: ⓘ
Apple Inc. thunderbolt_busGatekeeper: ⓘ
AnywhereKernel Extensions: ⓘ
/Library/Application Support/HASP/kexts
[loaded] com.aladdin.kext.aksfridge (1.0.16332 - 2016-04-15) [Support]/Library/Extensions
[not loaded] com.FTDI.driver.D2XXHelper (1.0 - SDK 10.11 - 2016-04-13) [Support]
[not loaded] foo.tap (20111101 - 2016-04-13) [Support]
[not loaded] foo.tun (20111101 - 2016-04-13) [Support]/System/Library/Extensions
[not loaded] com.wacom.kext.wacomtablet (Wacom Tablet 6.3.15-2 - SDK 10.11 - 2016-04-13) [Support]Startup Items: ⓘ
HW_CreateNetwork: Path: /Library/StartupItems/HW_CreateNetwork
HWPortDetect_driver: Path: /Library/StartupItems/HWPortDetect_driver
tap: Path: /Library/StartupItems/tap
tun: Path: /Library/StartupItems/tun
Startup items are obsolete in OS X YosemiteSystem Launch Agents: ⓘ
[not loaded] 6 Apple tasks
[loaded] 163 Apple tasks
[running] 69 Apple tasksSystem Launch Daemons: ⓘ
[not loaded] 46 Apple tasks
[loaded] 160 Apple tasks
[running] 82 Apple tasksLaunch Agents: ⓘ
[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-04-14) [Support]
[running] com.adobe.AdobeCreativeCloud.plist (2016-02-13) [Support]
[loaded] com.quark.quarkupdate.agent.plist (2015-04-13) [Support]
[running] com.wacom.wacomtablet.plist (2015-12-16) [Support]
[loaded] com.xrite.device.softwareupdate.plist (2015-08-19) [Support]Launch Daemons: ⓘ
[running] com.adobe.adobeupdatedaemon.plist (2016-04-14) [Support]
[loaded] com.adobe.agsservice.plist (2016-01-07) [Support]
[loaded] com.adobe.fpsaud.plist (2016-04-05) [Support]
[running] com.aladdin.aksusbd.plist (2016-01-08) [Support]
[running] com.aladdin.hasplmd.plist (2016-01-08) [Support]
[loaded] (2015-07-01) [Support]
[loaded] com.quark.QXPHelper.plist (2016-01-10) [Support]
[loaded] com.wacom.displayhelper.plist (2015-12-16) [Support]
[running] com.xrite.device.xrdd.plist (2015-08-19) [Support]User Launch Agents: ⓘ
[loaded] com.adobe.AAM.Updater-1.0.plist (2016-01-07) [Support]
[running] com.c-command.SpamSieve.LaunchAgent.plist (2016-04-14) [Support]
[loaded] (2016-03-03) [Support]
[running] com.spotify.webhelper.plist (2016-04-15) [Support]User Login Items: ⓘ
Dropbox Application (/Applications/
i1ProfilerTray Application (/Applications/i1Profiler/ Apps: ⓘ
[running] com.adobe.CCLibrary.181152
[running] com.adobe.CCXProcess.180512
[running] com.adobe.acc.AdobeDesktopService.50592.80782548-1080-48D7-ABB0-E37666765914
[running] com.adobe.accmac.180832
[running] com.getdropbox.dropbox.74912
[running] com.spotify.client.82912
[running] com.wacom.TabletDriver.78752
[running] com.wacom.WacomTouchDriver.78432
[loaded] 406 Apple tasks
[running] 189 Apple tasksInternet Plug-ins: ⓘ
AdobeAAMDetect: -
Expert:  Ashik replied 6 months ago.
Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question. Yes, we offer this service. We give you instructions, so you can follow them to fix the problem. First we can run Disk Utility and see if it works or not. Turn off your Mac by holding down Power button for 10 seconds. Then turn it back on and immediately hold down Command and R keys at same time for 20 seconds and this will boot your Mac to the Mac OS X Utilities screen. From there, click Disk Utility. Select your hard disk at left column (Macintosh HD or hard disk name). Then click Verify Disk (under First Aid). If asked to repair, click Repair Disk. Then click Repair Permission. If you are using latest Mac OS X El Capitan, then you will not see Repair Disk option in Disk Utility. Instead click First Aid button and run it. Repair if asked. Then restart from Apple menu. If that didn't work, then turn it off. Turn it back on and immediately hold down Command, Option, P and R keys at the same time for 5 seconds, then release the keys and immediately hold down Shift key for 20 seconds. Does it boot into desktop ? If Yes, is it working without spinning wheel now ? Please let me know if that didn't work, so we can continue troubleshooting.
Expert:  Ashik replied 6 months ago.
The Etrecheck report helped. I see that the performance is below average. This usually happens if there is any issue with the hard drive, either the hard drive itself is failing or the system files are corrupted. To make sure this is not a software issue, please do the steps above and let me know the results please. Then we can run some tests to check the condition of the hard drive. Also, I'd recommend to backup all your important files to an external hard drive ASAP.
Customer: replied 6 months ago.
Hi Ashik,
I tried the 1st aid, P+R and but no results. When I tried safe mode, it seemed ok?
Expert:  Ashik replied 6 months ago.
Hi, Only core system files will be loaded in safe mode. We're not sure whether this is physical hard drive issue or software. Lets run some tests. Lets run Disk Utility from Single User Mode. Turn your Mac off. Turn it back on and immediately hold down the Command (Apple) key and the S keys at the same time. Then type the following command when it boot into black screen with white letters... /sbin/fsck -fy (note the space between fsck and -fy) If you can't run /sbin/fsck -fy then type only fsk -fy Hit return and the disk utility should run and let it finish. When it finishes, note down and let me know the error you get. Then type reboot and hit return to restart
Customer: replied 6 months ago.
Hi Ashik,
I've attached the report below.
Expert:  Ashik replied 6 months ago.
Volume "Untitled" is your hard disk and it returned OK. So I hope it is not failing. It could be the system files or partition of hard drive. Just restart normally and check if you are getting spinning wheel. Let me know
Customer: replied 6 months ago.
Still have spinning and the same really slow response
Expert:  Ashik replied 6 months ago.
Your Mac is pretty powerful and being able to boot into safe mode, single user mode etc indicates that the main components like processor, logic board, RAM etc are fine. I know it is is the hard drive. But it is hard to find out whether it is software or hardware related. Before we do further troubleshooting, I want you to backup all your important files. You can boot into Safe Mode and do a backup from there. Once you backup, I want you to reinstall the OS X. If this is system files issue, then reinstalling the OS X will fix it. If that doesn't work, then I want you to erase the hard drive and do a fresh install of OS X (backup all your files before do this). I will send you instructions.
Expert:  Ashik replied 6 months ago.
There is a easy way to test the performance of the hard drive. Open App Store and download Blackmagic Disk Speed Test --> Run the tests and let me know the Read and Write speed.
Expert:  Ashik replied 6 months ago.
Let me know the speed test results first please. Follow the steps below to reinstall Mac OS X. Reinstalling OS X won't delete any of your files. It will just replace the corrupted system files with new one. This is to rule out OS X issue. Restart your Mac and immediately hold down Command and R keys at the same time for 15 seconds and this will boot your Mac to the Mac OS X Utilities screen. From there, click Reinstall Mac OS X. Then follow the instructions to reinstall your Mac OS X. Reinstalling the OS X may take up to 3 hours to complete. If the hard drive is failing, this process may take more time and may be interrupted in the middle. If reinstalling didn't work, then back up all your files to an external hard drive and do a clean install of OS X. Boot into OS X Utilities screen (Command and R at startup). Click Disk Utility. In Disk Utility, select your hard disk in left column. Click on Erase tab and erase it. This will delete everything from the hard disk. Close Disk Utility and click Reinstall Mac OS X. Then reinstall the OS X. Doing this step will tell us if the hard disk is failing or not.