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Pete
Pete, Computer Engineer
Category: Mac
Satisfied Customers: 15775
Experience:  Over 16 years of computer experience, CISCO certified
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I have an IPAD 3 , and with IOS7 was able to cast

Customer Question

HI,I have an IPAD 3 , and with IOS7 was able to cast beautiful pictures to my television from YouTube and other apps such as Netflix. When I upgraded to IOS9, I find that when I press the cast button on my IPAD when on YouTube or Netflix for example, the only option I have to cast to is my Samsung Plasma. Prior to that I cased to "Living Room K." I must have put that label on when I first installed the Chromecast device which is connected my audio receiver. Then when I pressed the cast button I had the option of "Living Room K" and the picture was much much better than casting to my TV; further, the sound, althugh limited to DD 2.0, came from my receiver and not to my television. How do I get it back to casting the way it used to? Thanks!
Submitted: 8 months ago.
Category: Mac
Customer: replied 8 months ago.
When I press the button on the receiver to get the photos prior to casting, it still says "Living Room K," but that option no longer shows on my IPAD.
Customer: replied 8 months ago.
Living Room K on lower left of TV
Customer: replied 8 months ago.
Picture of Google photos in on HDMI3; the sound comes from my receiver when I press the receiver remote VCR/DVR button, which is where the chromecast device must be plugged into on the back of my receiver. Except, as stated previously, I no longer have sound from the receive.
Expert:  Quiksilver07070 replied 8 months ago.
Hello and thank you for choosing JUSTANSWER.com.I know this may sound wierd....but turn the Bluetooth ON, on the iPad.Its required for an Apple TV screencast.....so maybe iOS 9 requires it for Chromecast aswell??
Customer: replied 8 months ago.
Blutooth is on; I use my IPAD frequently to send sound to my JBL Flip when watching videos on YouTube.
Customer: replied 8 months ago.
I might have taken batteries off my receiver remote one time -- cannot be sure --- if that has any possible connection.
Customer: replied 8 months ago.
Problem is cast button on IPAD apps no longer shows option for "Living Room K" which was a cast from receiver. Photo on TV still says Living Room k.
Expert:  Quiksilver07070 replied 8 months ago.
Ahh, okay....now turn the Bluetooth OFF then
Expert:  Quiksilver07070 replied 8 months ago.
When bluetooth is ON, it send the SOUND to the bluetooth output...even if nothign is connected.....or it can stick this way occasionally..Turn off Bluetooth, and then try to screencast again.
Customer: replied 8 months ago.
No effect; my devices on IPAD just shows JBL Flip and a recently installed JBL FLIP2
Customer: replied 8 months ago.
Neither currently connected.
Expert:  Quiksilver07070 replied 8 months ago.
remove the JBL Flip device,, by forgetting the device in the bluetooth menu
Expert:  Quiksilver07070 replied 8 months ago.
Oh, you said it happened AFTER the iPad update to iOS9......so maybe theres something up with the Chromcast App on the ipad that ALSO needs to be updated......is the chromecast app fully updated?
Expert:  Quiksilver07070 replied 8 months ago.
Make sure that your Chromecast and iOS devices for streaming are connected the same WiFi network. Sometimes you may need to reboot your iPhone/iPad, Chromecast or WiFi router to get a stable connection. It may take several minutes for detecting devices and then achieve Chromecast "AirPlay".
Customer: replied 8 months ago.
I deleted the Chomecast app since not working.
Expert:  Quiksilver07070 replied 8 months ago.
you are just using the native AIRPLAY on the ipad to screencast to the Chromecast....is that correct?
Customer: replied 8 months ago.
...but why does casting to TV work?
Customer: replied 8 months ago.
not sure what AIRPLAY is; I do not thnk my receiver has airplay
Customer: replied 8 months ago.
I reinstalled app but totally different after upgrade ---- has bunch of icons for videos on it
Customer: replied 8 months ago.
maybe need to go back to step when originally installed chromecast and asked me to name device and entered Living Room K, but cannot recall how did that
Expert:  Quiksilver07070 replied 8 months ago.
i believe to setup a chromcast device initially, you need to use the chromcast App, or you must be using the Chrome browser.
Customer: replied 8 months ago.
with Blutooth on IPAD OFF, can still cast to TV
Expert:  Quiksilver07070 replied 8 months ago.
Wait....WHAT NOW?The Bluetooth is ON, but the iPad itself is OFF???
Customer: replied 8 months ago.
not the browser for sure, and cannot recall how did with app, but the app looks totally different....not asking me any questions
Expert:  Quiksilver07070 replied 8 months ago.
do you have the 1st or second gen chromecast?
Customer: replied 8 months ago.
NO, IPAD is on, but turned blutooth off, and can still cast to Samsung Plasma
Customer: replied 8 months ago.
Shortly after came out
Expert:  Quiksilver07070 replied 8 months ago.
some TV's have AIRPLAY built in and DO NOT NEED a device like chromecast to screencast
Customer: replied 8 months ago.
Samsung Plasma has net connectivity
Customer: replied 8 months ago.
Ok, so question is how can I get back to casting through receiver
Customer: replied 8 months ago.
Used to be option on cast button on YouTube app and Netflix app for Living Room K
Expert:  Quiksilver07070 replied 8 months ago.
receiver, you are referring to the chromecast, that is connected through HDMI to a HOME Stereo A/V component....and then an HDMI cable goes from home stereo to tv, via HDMI.is that correct?
Customer: replied 8 months ago.
Perhaps that is why picture is so lously
Customer: replied 8 months ago.
yes
Expert:  Quiksilver07070 replied 8 months ago.
Yes, i am very famalier with chromecast, and how it works..Your iPad......is it connected to the SAME wifi network as the chromecast?
Customer: replied 8 months ago.
Well, it must have at one time? Not sure now.
Expert:  Quiksilver07070 replied 8 months ago.
you know how to check what wifi network you are on, on the ipad?
Customer: replied 8 months ago.
Perhaps option on IPAD I need to turn on?
Customer: replied 8 months ago.
I havbe the wifi address and blutooth number; they are not the same
Expert:  Quiksilver07070 replied 8 months ago.
bluetooth and wifi numbers are completely different things.
Customer: replied 8 months ago.
same accept for last digit......wifi address last 2d; bloothtooh 2E
Expert:  Quiksilver07070 replied 8 months ago.
Wifi network should be a word or phrsae.....like Jims Wifi
Customer: replied 8 months ago.
where do I find? Tx.
Expert:  Quiksilver07070 replied 8 months ago.
What you are describing is the MAC address of the bluetooth and the wifi network adaptor......its useless in this operation.
Customer: replied 8 months ago.
Wi-Fi under settings is labeled twins...same with PC
Expert:  Quiksilver07070 replied 8 months ago.
okay....so on the ipad......go to the settings menu..Then tap on Wi-Fi.On this screen it should show you which wifi network you are connected to.
Expert:  Quiksilver07070 replied 8 months ago.
okay...GREAT....the wifi network is called twins.Is there a password?
Customer: replied 8 months ago.
but nothing under chose a network
Expert:  Quiksilver07070 replied 8 months ago.
uhh, yeah....thats normal.....that just means theres no detected networks.....EXCEPT the one network it can see, and that is the twins network....make sense?
Customer: replied 8 months ago.
ok, network just came up as Frontier8688
Customer: replied 8 months ago.
ask to join networks if off
Expert:  Quiksilver07070 replied 8 months ago.
REMEMBER you can see your neighbors wifi, if they are close enough to you
Customer: replied 8 months ago.
On PC yes; IPAD only has mine
Customer: replied 8 months ago.
connect to twins on pc
Expert:  Quiksilver07070 replied 8 months ago.
well thats fine....its just a range thing....not a big deal..So NOW.....you want to use your browser on the ipad, to check the chromecast device, and run through the setup process again.
Expert:  Quiksilver07070 replied 8 months ago.
Can you see the chromecast screen on the TV right now?
Customer: replied 8 months ago.
cannot recall how to do that......pretty sure never had chrome browser installed when installed Chromecast; just Safari
Expert:  Quiksilver07070 replied 8 months ago.
i know its not screen casting.....just the regular chromecast menu
Expert:  Quiksilver07070 replied 8 months ago.
imn going to tell you how
Customer: replied 8 months ago.
yes, on tv
Customer: replied 8 months ago.
pictures
Expert:  Quiksilver07070 replied 8 months ago.
okay great......on the Chromcast APP.....its an app you have to download and install in the ipad......didnt you mention it looks different now?
Expert:  Quiksilver07070 replied 8 months ago.
open up the chromcast app, and run through the setup process.
Customer: replied 8 months ago.
looks different
Expert:  Quiksilver07070 replied 8 months ago.
okay....well different isnt always bad.....its just different
Customer: replied 8 months ago.
Google Cast app, right? Se bunch of icons; no readily apparent setup meu
Expert:  Quiksilver07070 replied 8 months ago.
Yup the google cast app
Customer: replied 8 months ago.
under devices just says add new device
Expert:  Quiksilver07070 replied 8 months ago.
open the google cast app, and what is on screen?
Customer: replied 8 months ago.
then which type of Google Cast device are you setting up
Customer: replied 8 months ago.
has options of chromecast and another for chromcast audio
Expert:  Quiksilver07070 replied 8 months ago.
Oh....turn your BLUETOOTH ON in the settings menu of the ipad.....sorry, it will help.
Customer: replied 8 months ago.
it is on
Customer: replied 8 months ago.
chromecast optin says can cast to tv' chromcast audio says cast music to speakers
Expert:  Quiksilver07070 replied 8 months ago.
okay, now here comes the tricky part.You should see your chromcast device listed....yes? says Chromecast followed by numbers
Expert:  Quiksilver07070 replied 8 months ago.
looks like this Chromecast6745
Expert:  Quiksilver07070 replied 8 months ago.
touch DEVICES and choose the Chromecast you want to set up (ChromecastXXXX ). Touch Set Up. Touch Next.
Customer: replied 8 months ago.
yes, for both chromcast and chromcast audio; both have box for entering hone network ID. Which should I use?
Expert:  Quiksilver07070 replied 8 months ago.
hold up there Key Mo SahVay
Customer: replied 8 months ago.
please rephrase
Expert:  Quiksilver07070 replied 8 months ago.
The code on your phone should match the code on your TV. Touch I See the Code.
Customer: replied 8 months ago.
I am using IPAD 3
Expert:  Quiksilver07070 replied 8 months ago.
yes yes....ipad iphone both use same ios version
Expert:  Quiksilver07070 replied 8 months ago.
they the same thing essentially....one is just bigger
Customer: replied 8 months ago.
ok, not sure what you want me to do
Expert:  Quiksilver07070 replied 8 months ago.
the network id should be TWINS
Customer: replied 8 months ago.
yes, it is
Expert:  Quiksilver07070 replied 8 months ago.
hit next
Expert:  Quiksilver07070 replied 8 months ago.
or did it ask for network password?
Customer: replied 8 months ago.
ipad down to 3%;
Customer: replied 8 months ago.
syas Tpa the home button, and open youripad's ettings app and select wifi; then connect to wifi network that matches your chromcat
Expert:  Quiksilver07070 replied 8 months ago.
well plug that iPad into power
Expert:  Quiksilver07070 replied 8 months ago.
okay perfect.......you need to connect to the chromecast device OVER WIFI.its as if you are NOT using your HOME wifi.
Customer: replied 8 months ago.
steps to take?
Expert:  Quiksilver07070 replied 8 months ago.
So.....hit the ipad HOME button and then go to settings as it saysand go to WiFi, and look for the chromecastXXXX in the list of wifi networks, and connect to the chromcastxxx
Expert:  Quiksilver07070 replied 8 months ago.
REMEBER the XXXX is just a place holder.....your will have numbers instead of X's
Expert:  Quiksilver07070 replied 8 months ago.
and will look somethign like this Chromecast7654
Customer: replied 8 months ago.
ok, see [email protected];; the asks for password....enter my key?
Expert:  Quiksilver07070 replied 8 months ago.
no nothats NOT what you are lookign for
Customer: replied 8 months ago.
ok, now Home d888 disappered
Expert:  Quiksilver07070 replied 8 months ago.
you are looking for ChromecastXXXX (the X's will be replaced by numbers on your screen)
Customer: replied 8 months ago.
I do not see any ChromecastXXXX unde wifi
Expert:  Quiksilver07070 replied 8 months ago.
Home d888 is probbaly just a neighbors wifi, the signal will come and go
Expert:  Quiksilver07070 replied 8 months ago.
do you see "living room k" ?
Customer: replied 8 months ago.
no
Customer: replied 8 months ago.
bathroom break...back in a couple
Expert:  Quiksilver07070 replied 8 months ago.
okay, so your chromecast device is most likely already connected to the wifi..So. you need to go back to the googel cast app
Expert:  Quiksilver07070 replied 8 months ago.
okay.....restroom break for me aswell
Customer: replied 8 months ago.
back; no chromcast xxx.b Wi-Fi network to select
Expert:  Quiksilver07070 replied 8 months ago.
okay....no worries..Go ahead and connect your ipad to your twins wifi network.
Customer: replied 8 months ago.
done
Expert:  Quiksilver07070 replied 8 months ago.
now....open the google cast app
Customer: replied 8 months ago.
yes; done
Expert:  Quiksilver07070 replied 8 months ago.
do you see the DEVICES tab?
Customer: replied 8 months ago.
yes' have pressed before; see above
Customer: replied 8 months ago.
for two choices gives me
Expert:  Quiksilver07070 replied 8 months ago.
touch the chromecastxxxx
Customer: replied 8 months ago.
touched chromcast; other option is chromecast audio
Expert:  Quiksilver07070 replied 8 months ago.
okay.....i think we are stuck in the google cast app, you SHOULD have seen:2 choicesSETUP a NEW CHROMECASTorFIND AN EXISTING CHROMECAST.Did you see this?If not.....you need to completely startover with the google cast app.Close it completely, or GO BACK
Customer: replied 8 months ago.
press devices; then option for adding new device....should I be elsewhere"?
Expert:  Quiksilver07070 replied 8 months ago.
Hay, i might be able to do this if i was connected to your PC over a remote session.....but ONLY if the PC is connected to WiFi.....is it?
Expert:  Quiksilver07070 replied 8 months ago.
you mentioned you had a PC yes? is it connected to Wifi?
Customer: replied 8 months ago.
yes, but casting from ipad
Expert:  Quiksilver07070 replied 8 months ago.
yes i know.......it will cast from ipad....we just need to establish comm's first
Customer: replied 8 months ago.
?; pc is connected via Ethernet; although has Wi-Fi capability
Expert:  Quiksilver07070 replied 8 months ago.
lets get a remote going that connects me to your PC....i need to see what is going on first hand
Expert:  Quiksilver07070 replied 8 months ago.
as long as we can connect to the Wifi from the PC, we will be fine
Customer: replied 8 months ago.
what do you need to see/
Expert:  Quiksilver07070 replied 8 months ago.
im going to pop a link in here you need to use (FROM THE PC) to open and download a little applet for the remote......make sense?
Customer: replied 8 months ago.
not really; wary of doing this; just concerned about IPAD
Expert:  Quiksilver07070 replied 8 months ago.
i need to look at Wifi settings, and setup the chromcast.See the problem is...the chromecast was ALREADY initially setup.....but your googl cast app on you ipad was just recently updated, and LOST that initial setup. its all based on initial setups
Expert:  Quiksilver07070 replied 8 months ago.
I need to get the chromecast setup properly from the PC, and THEN the ipad will almost like magic......see the chromecast once again
Expert:  Quiksilver07070 replied 8 months ago.
if you dont want me to connect to your PC remotely....i completely understand.....but im an expert that has been vetted on this site, which is how i make my living.....i would not last long if i was doing nefarious things to peoples computers all the time.
Customer: replied 8 months ago.
ok, let me do system restore first...done....ok, what info do you need?
Customer: replied 8 months ago.
sounds like Apple needs to make things easier
Expert:  Quiksilver07070 replied 8 months ago.
i was going to use the google cast application/program (that is available for the PC) and setup the chromecast THAT WAY.Then after the setup was complete......you could THEN go on the ipad and do screen casting.
Customer: replied 8 months ago.
but how would pc change effect ipad/
Expert:  Quiksilver07070 replied 8 months ago.
Really.....it will work!
Customer: replied 8 months ago.
ok
Customer: replied 8 months ago.
I have to get read for date...do this tomorrow/
Expert:  Quiksilver07070 replied 8 months ago.
uhhh....sure.Whens a good time?
Customer: replied 8 months ago.
around 3:00
Expert:  Quiksilver07070 replied 8 months ago.
are you westcoast time?
Customer: replied 8 months ago.
yes
;;;
Customer: replied 8 months ago.
can I tell when you are on; then I will ask you?
Expert:  Quiksilver07070 replied 8 months ago.
3pm tomoro....be there....or be square....LOLHave fun on your date.
Customer: replied 8 months ago.
tx!
Expert:  Quiksilver07070 replied 8 months ago.
my profile page shows if im onoline or not.But i work allday everyday 9-6
Customer: replied 8 months ago.
I checked out some of the forums, and a post recommended turning the IPAD off and on again. That solved the problem. Hopefully not just a temporary solution. But I know that "trick" often works with PC's and televisions.
Expert:  Pete replied 8 months ago.
Hi,I notice the previous expert has opted out of this question - please let me know if you require any further assistance at all?Pete.