How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mike Your Own Question

Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8415
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
25267123
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

My mac won't let me select anything. JA: Apple makes such

Customer Question

My mac won't let me select anything.
JA: Apple makes such lovely gadgets but they're still computers underneath. That's where the Mac Technician comes in really handy. Tell me a bit more about what's going on so he can help you best.
Customer: My mouse moves around and my trackpad moves but my computer isn't responding to it. And it doesn't reapond to my keyboard either
JA: Anything else I can tell the Mac Technician before I connect you two?
Customer: No
JA: I'm sending you to a secure page on JustAnswer so you can place the $5 fully refundable deposit now. While you're filling out that form, I'll tell the Mac Technician about your situation and connect you two.
Submitted: 10 months ago.
Category: Mac
Expert:  Mike replied 10 months ago.
What model Mac is it? AlsoPlease go to the Apple logo at the upper left of your computer screen to About This Mac and give me this information:The exact system Version (listed right under Mac OS X)ProcessorMemory