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Pete
Pete, Computer Engineer
Category: Mac
Satisfied Customers: 16501
Experience:  Over 16 years of computer experience, CISCO certified
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My ipad shows an apple id and a password. I have two written

Customer Question

my ipad shows an apple id and a password. I have two written down from when I initiated the ipad but it says they are not correct. I can not get into the iPad. what can I do?
Submitted: 10 months ago.
Category: Mac
Expert:  Mike replied 10 months ago.
Go here and put in your information to try and recover your Apple ID and Password: https://iforgot.apple.com/password/verify/appleid#!&section=password
Customer: replied 10 months ago.
Well, i have got nothing yet from this. my iPad requires an ID and a password ***** will not accept the two i have written down from when I set it up.?
Expert:  Mike replied 10 months ago.
Right did you go to that site and check that those IDs and passwords are correct? Go here and make sure you can sign in with those user/passes. https://appleid.apple.com/
Customer: replied 10 months ago.
I have gotten no help so far from just answer. I would have to rate low because nothing has helped. I have a written password ***** ID but they do not get me to my iPad. It says they are not the correct ID. then when they asked security question It asked me nickname. I have no idea. I tried a couple of ones I recall but no luck on those either. ??
Expert:  Mike replied 10 months ago.
This is not Apple I can only tell you what you are supposed to do. Are they correct on that site? Did you check the ones you had "written down" on the site I gave you to see if they are correct?
Expert:  Mike replied 10 months ago.
Go here and type in your problem then keep hitting Other until you get to a place where they will call you back: https://getsupport.apple.com
Customer: replied 10 months ago.
I go to the apple ID page and it does not take my ID and/or my password. IT once asked me security questions but I could not match my first nickname.
Expert:  Mike replied 10 months ago.
OK then I don't know sorry.
Expert:  Pete replied 10 months ago.
Hi there,If your recovery details do not match, then go to iforgot.apple.com and try to reset or unlock your account.If you still can't sign in, contact Apple Support.