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Pete
Pete, Computer Engineer
Category: Mac
Satisfied Customers: 15775
Experience:  Over 16 years of computer experience, CISCO certified
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My ipad shows an apple id and a password. I have two written

Customer Question

my ipad shows an apple id and a password. I have two written down from when I initiated the ipad but it says they are not correct. I can not get into the iPad. what can I do?
Submitted: 8 months ago.
Category: Mac
Expert:  Mike replied 8 months ago.
Go here and put in your information to try and recover your Apple ID and Password: https://iforgot.apple.com/password/verify/appleid#!&section=password
Customer: replied 8 months ago.
Well, i have got nothing yet from this. my iPad requires an ID and a password ***** will not accept the two i have written down from when I set it up.?
Expert:  Mike replied 8 months ago.
Right did you go to that site and check that those IDs and passwords are correct? Go here and make sure you can sign in with those user/passes. https://appleid.apple.com/
Customer: replied 8 months ago.
I have gotten no help so far from just answer. I would have to rate low because nothing has helped. I have a written password ***** ID but they do not get me to my iPad. It says they are not the correct ID. then when they asked security question It asked me nickname. I have no idea. I tried a couple of ones I recall but no luck on those either. ??
Expert:  Mike replied 8 months ago.
This is not Apple I can only tell you what you are supposed to do. Are they correct on that site? Did you check the ones you had "written down" on the site I gave you to see if they are correct?
Expert:  Mike replied 8 months ago.
Go here and type in your problem then keep hitting Other until you get to a place where they will call you back: https://getsupport.apple.com
Customer: replied 8 months ago.
I go to the apple ID page and it does not take my ID and/or my password. IT once asked me security questions but I could not match my first nickname.
Expert:  Mike replied 8 months ago.
OK then I don't know sorry.
Expert:  Pete replied 8 months ago.
Hi there,If your recovery details do not match, then go to iforgot.apple.com and try to reset or unlock your account.If you still can't sign in, contact Apple Support.