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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8908
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I have had this ipad years. This morning it ask

Customer Question

I have had this ipad for several years. This morning it ask to update and I did. Then it ask to put in a passcode. I did and I confirmed it.
Now nothing works. either the new passcode or the old one. It say ipad is disabled try agin in 15 minutes.
How do I get in. Have important messages that I can not get to.
***** *****ffman
Submitted: 1 year ago.
Category: Mac
Expert:  Mike replied 1 year ago.
Did you turn it completely off by holding the Sleep button until you see Slide to Shut off?
Customer: replied 1 year ago.
Yes I did several times.
Customer: replied 1 year ago.
How can you connect to my devise when I can not even get it turned on past asking for passcode?
Expert:  Mike replied 1 year ago.
That was not from me I keep telling them not to do that. Sorry.
Expert:  Mike replied 1 year ago.
Plug it in to the computer it is synced to then open iTunes select the iPad then in the Summary tab choose Restore iPad
Customer: replied 1 year ago.
I plugged it to my computer. Is that what I should do.
Expert:  Mike replied 1 year ago.
Open iTunes select the iPad then in the Summary tab choose Restore iPad

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