How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mike Your Own Question

Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8415
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
25267123
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

My mouse keeps indicating connection lost. I am unable to slide

Customer Question

My mouse keeps indicating connection lost. I am unable to slide the latch down to remove the battery cover to insert batteries. Do I need to bring the mouse in to get your help in resolving this problem. I live in Hampton.
Submitted: 10 months ago.
Category: Mac
Expert:  Cris replied 10 months ago.
Hi, thanks for using JustAnswer.com I am Cris. Can you provide me the model of your mouse?
Customer: replied 10 months ago.
No. It is an Apple mouse. I keep losing connection so I am not always able to respond.
Customer: replied 10 months ago.
Give me an appointment. I need to bring my mouse and speak with a technician personally, don't I?
Expert:  Cris replied 10 months ago.
The cover can be easily removed. Please take a look at the following links: https://support.apple.com/en-us/HT201186 https://www.youtube.com/watch?v=v38tE05vwAU Let me know if you are able to replace the batteries.