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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8204
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I was asked to update my phone-now it asks pass code

Customer Question

I was asked to update my phone-now it asks for a pass code 6-digits which I do not know what they are. The phone is locked on a screen & won't open up. My phone # *****(###) ###-####
Submitted: 6 months ago.
Category: Mac
Expert:  David replied 6 months ago.
Hi my name is***** will help answer your questions today.If you are unable to get past the passcode, you will need to restore your iPhone using iTunes.Do you have the latest version of iTunes installed on your computer?