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tyroneboman, Mac Genius
Category: Mac
Satisfied Customers: 9062
Experience:  Computer specialist.
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My phone is stuck on verifying updates. I can't get it off

Customer Question

My phone is stuck on verifying updates. I can't get it off.
Submitted: 6 months ago.
Category: Mac
Expert:  tyroneboman replied 6 months ago.
Hi,My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this. I am sorry to hear that you are having this issue. This could be a glitch in the software and the iPhone needs to reboot, lets try and force a reboot > Hold the home button and the power button down for about 60 seconds or until the Apple logo appears on the screen, then release both buttons. If it does not power on release the buttons after 60 seconds and then hold the power/sleep button only for 60 seconds then try holding both buttons again. Repeat the process a few times and then if it does not power on you will need to use your computer t restore the iPhone. Please follow these steps, Connect the USB cable to the iPad, but leave the other end of the cable disconnected from your computer's USB port. press and hold the Sleep/Wake and Home buttons at the same time. When the device turns off, release the Sleep/Wake and Home buttons.While pressing and holding the Home button, connect the USB cable to the computer. The device should turn on.Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears you can release the Home button:Then use iTunes to restore the iPhone.Please reply and let me know if you need any other assistance or if everything is good, take a moment to rate my service by choosing one of the stars at the top, then click submit.Thank you very much!