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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8425
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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This am I received an offer to download a new app. I entered

Customer Question

This am I received an offer to download a new app. I entered a 4 number passcode but when they asked for my SSN I declined so I thought it didn't go through. Apparently it did and I did not note my passcode and now I cannot dial out.. Please help. I went to the Apple store 28 mi. away and was told I'd have a 2 1/2 hr wait.
Submitted: 11 months ago.
Category: Mac
Expert:  Cody replied 11 months ago.
You want to completely wipe your phone?
Customer: replied 11 months ago.
Yes, if that is the only way to go
Customer: replied 11 months ago.
What's my next move?
Expert:  Cody replied 11 months ago.
Go to settings --> general --> reset --> erase all content and settings
Customer: replied 11 months ago.
received a text from you but could not open
Expert:  Cody replied 11 months ago.
I didn't text anything
Customer: replied 11 months ago.
My phone will not allow me to go to settings
Expert:  Cody replied 11 months ago.
Plug it into your computer and open itunes, you can erase it within itunes.
Expert:  Cody replied 11 months ago.
Checking in to see if you still need help with this issue, if so please reply at your convenience.

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