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Pete, Computer Engineer
Category: Mac
Satisfied Customers: 15459
Experience:  Over 16 years of computer experience, CISCO certified
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My iphone 5 screen is locked. how can i retrive it

Customer Question

Hello, my iphone 5 screen is locked. how can i retrive it please?
Submitted: 6 months ago.
Category: Mac
Expert:  Pete replied 6 months ago.
Hi there,The lock is a security feature so it is encrypted and cannot be retrieved, however you can reset it at:!&section=password
Customer: replied 6 months ago.
Hello, i recieved help from one of apple stores to reset my screen id. However, i am still unable to acess icloud! May i get an idea how to acess it please?
Expert:  Pete replied 6 months ago.
To access iCloud on your iPhone, use the iCloud Drive app. To show or hide the app, go to Settings > iCloud > iCloud Drive. Next to Show on Home Screen, choose On or Off.On a PC with iCloud for Windows, you can go to iCloud Drive in File Explorer.Or you can go to
Expert:  Pete replied 6 months ago.
Hi, just checking in on your question. How did things work out for you?