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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8204
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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5s I tried to update My phone, and it wanted a password. I

Customer Question

I tried to update My phone, and it wanted a password.
I can't get it to accept My Birth date, and I am not sure
I have the correct PW.
Submitted: 6 months ago.
Category: Mac
Expert:  GeekGal replied 6 months ago.
Hi there! My name is*****'m a certified computer professional with 15 years of experience. It would be my pleasure to assist you with this. When you say that you can't get it to accept your birth date, do you mean on the Apple page where you are trying to reset your password?