Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.
Is this is an iPad or Mac ?
If this is iPad, follow the steps below;
First we can reset your iPad and see if it works or not. Press and hold down the Power button and Home button at the same time until it shows the Apple logo. When you see the Apple logo, release the buttons and let it boot.
If you are not using an iPad but a Mac computer or if the above doesn't work, please let me know.
Hi there, I'm just checking. How is it going ?
Hi there, Do you still need help with this ?