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Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 36610
Experience:  Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
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My phone has downloaded 9.3 but after trying to install it

Customer Question

my phone has downloaded 9.3 but after trying to install it tells me I am not hooked up to the internet can you tell me why
Submitted: 1 year ago.
Category: Mac
Expert:  Viet - Mac Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Please press and hold both the Power (On / Off) button and the Home button (which is located right below the screen) together for at least 10 seconds, until the Apple logo appears, then wait a bit, then check.

- If that does not work, please go to Settings -> General -> Reset -> Reset network settings, and confirm reset, then wait a bit until it has restarted

, then go to Settings -> Wi-Fi, then connect to your wi-fi/wireless network name and check.

Please reply at the box below to continue. Thank you.

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