Hello. My name is ***** ***** I will be assisting you today.
Try the below steps to get into recovery mode;
Turn Off your iPhone, iPod touch, or iPad if it isn't off already.Press and hold down the On/Off button on the right side (iPhone 6 or later) or top (all other iPhones, iPods, and iPads) for 3 seconds.Swipe the slide to power off confirmation slider to the right.
Press and hold down the Home button on your iPhone, iPod touch, or iPhone.Plug your iPhone, iPod touch, or iPad into your Mac or Windows PC and make sure iTunes is running.Release the Home button when you see the Connect to iTunes screen.