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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8365
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I got a alert that I had a Trojan virus on my mac. A message

Customer Question

I got a alert that I had a Trojan virus on my mac. A message came up, had the safari logo and had a message to call team viewer @(###) ###-#### ***** # ***** allowed rep. To connect to laptop. He browsed, said I needed to pay $400.00 to renew warranty and they would repair. Is this a scam?
Submitted: 9 months ago.
Category: Mac
Expert:  John replied 9 months ago.

Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.

Sir yes this is a scam,Are you currently able to open Safari and open pages without this scam message?

I believe you haven't given the scammer any bank or card details?

Sincerely,
John

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Expert:  John replied 9 months ago.

Sir please answer my above questions so that i can help you better.

Sincerely,
John

Note: - Please reply using the box below.