How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 30208
Experience:  IT Engineer for over 15 years
Type Your Mac Question Here...
Richard is online now
A new question is answered every 9 seconds

Safari can't open the file “PrintArtistPlatinum25ESD.exe”

Customer Question

Safari can’t open the file “PrintArtistPlatinum25ESD.exe” because no available application can ope
Submitted: 7 months ago.
Category: Mac
Expert:  Richard replied 7 months ago.

Hi there and welcome

This is a file meant for a windows computer, not for the Mac, this is why you cannot open it.

There is no version of this software for a Mac computer.

Do you have a windows computer available there?

Customer: replied 7 months ago.
how can i transfer the downloading to my laptop
Expert:  Richard replied 7 months ago.

On the windows computer go the same web site address as you did with Safari and you can then download it there and run it.

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please.