How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mike Your Own Question

Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8279
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
25267123
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

I bought my son the mac book air in summer 2013 () and

Customer Question

I bought my son the mac book air in summer 2013 (for college) and bought the 3 year apple care. he spilled a little coffee on the keyboard and now the keyboard does not work well. He went to an apple store and was told this was not covered - I thought it was covered under apple care, can you help?
Submitted: 8 months ago.
Category: Mac
Expert:  John T. F. replied 8 months ago.

Hi,

to clarify, are you asking for confirmation on whether the damage is covered or not?

Thanks,

John

Customer: replied 8 months ago.
Never mind, I already spoke to Apple and liquid damage is not covered.
Expert:  John T. F. replied 8 months ago.

You are quite welcome.

If you have any additional questions, please let me know.

Thanks!

John